Nathan Richmond
Magna,UT
Summary
Dynamic Enrollment Representative with a proven track record at EMI Health, excelling in data accuracy and compliance. Renowned for exceptional communication and problem-solving skills, I enhance customer satisfaction. Adept at managing deadlines and fostering teamwork, I consistently deliver results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Enrollment Representative
EMI Health
Murray, UT
05.2025 - Current
- Processed and verified enrollment applications for accuracy and compliance with company standards.
- Provided exceptional customer service through timely responses to inquiries via phone and email.
Assistant Manager
Zaxbys
West Valley City, UT
12.2021 - 09.2024
- Assisted in training new team members on operational procedures and customer service standards.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Monitored food safety compliance to uphold health regulations and quality standards.
- Enhanced customer satisfaction through effective conflict resolution and feedback collection.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma -
Penn Foster Online High School
Scranton, PA08-2022
Skills
Goal oriented
Follow-up skills
Excellent phone demeanor
Strong organization
Data entry skills
Exceptional communication
Mathematics skills
Deadline management
Workflow optimization
Number-savvy
Telephone and email skills
Teamwork and collaboration
Problem-solving
Problem-solving skills
Attention to detail
Calm and professional under pressure
Reliability
Computer skills
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Money handling
Problem resolution
Timeline
Enrollment Representative
EMI Health
05.2025 - Current
Assistant Manager
Zaxbys
12.2021 - 09.2024
High School Diploma -
Penn Foster Online High School