LaToya Pervall
Wheeling
Summary
Dynamic customer service professional with extensive experience at United Health Group, adept at problem resolution and relationship building. Proven track record in managing patient accounts and enhancing service experiences through active listening and critical thinking. Skilled in electronic health record systems, ensuring data accuracy and confidentiality while assisting patients with insurance navigation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
United Health Group, UMR
10.2023 - Current
- Managed patient accounts using electronic health record systems, ensuring data accuracy and confidentiality.
- Collaborated with healthcare teams to resolve patient issues efficiently and enhance overall service experience.
- Assisted patients in navigating insurance processes, clarifying coverage details and eligibility requirements.
Customer Service Representative
Aetna
08.2021 - 08.2023
- Responded to patient inquiries, providing accurate information regarding services and appointment scheduling.
- Managed patient accounts using electronic health record systems, ensuring data accuracy and confidentiality.
- Collaborated with healthcare teams to resolve patient issues efficiently and enhance overall service experience.
- Assisted patients in navigating insurance processes, clarifying coverage details and eligibility requirements.
Certified Pharmacy Technician
Kroger
04.2016 - 06.2021
- Managed medication inventory and ensured accurate stock levels to support pharmacy operations.
- Assisted pharmacists in preparing and dispensing medications, maintaining compliance with regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Trained new technicians on pharmacy procedures and best practices to enhance team performance.
Education
High School Diploma -
Martins Ferry High School
Martins Ferry, OH05-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
Certification
- Licensed Pharmacy Technician - 2017-2025
Timeline
Customer Service Representative
United Health Group, UMR
10.2023 - Current
Customer Service Representative
Aetna
08.2021 - 08.2023
Certified Pharmacy Technician
Kroger
04.2016 - 06.2021
High School Diploma -
Martins Ferry High School
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