Latoya Pollydore
Stewartsville,NJ
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
9
9
years of professional experience
Work History
Helper Clerk 40hrs
NJ Division of Taxation
05.2024 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing office equipment.
- Ensuring that all Mailing Projects are processed, printed, sorted, and inserted professionally
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records, and other documents to obtain information on how to respond to requests.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Generating and processing automated taxpayer notices and other documents via computer console
DISABILITY CLAIMS SPECIALIST 40hrs
FastTrack RTW Services & Solutions
08.2020 - 01.2024
- Ensures claims processing is consistent with applicable policies, regulations, procedures, and department guidelines for disability claims
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents
- Maintains current and emerging accounting/financial reporting regulatory rules and requirements, assesses impact, and collaborates with management to incorporate new trends and developments in current and future strategy
- Reduced claim processing time by conducting thorough assessments and providing accurate documentation for each case
- Improved claim processing efficiency by streamlining workflow procedures and implementing new software tools
- Assisted in developing training materials for new staff, resulting in enhanced understanding of company policies and procedures for disability claims management.
204-B SUPERVISOR/ SALES AND SERVICE CLERK 40hrs
United States Postal Service
03.2019 - 08.2020
- Increased efficiency by streamlining filing systems and organizing essential documents
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations
- Ensured compliance with postal regulations by staying up to date on changes in rates, services, and requirements
- Assisted customers with postage purchases, maintaining high levels of product knowledge to provide accurate information
- Processed passport applications efficiently and accurately, ensuring compliance with all regulations
- Supported new hires in learning job responsibilities through mentorship and guidance on best practices
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
PSE CLERK GS 06 40hrs
United States Postal Service
06.2018 - 03.2019
- Accelerated processing times with effective use of automated equipment for mail sorting and distribution
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines
- Strengthened team communication by collaborating closely with coworkers to identify bottlenecks and resolve operational issues promptly
- Loaded and unloaded shipping containers and vehicles
- Sorted mail according to size, shape and destination
- Used automated mail processing equipment to sort and collate mail.
CITY CARRIER ASSISTANT GS 05 40hrs
United States Postal Service
07.2017 - 06.2018
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services
- Maintained accurate records of deliveries and collections, ensuring timely updates for companies' tracking system
- Assisted in training new City Carrier Assistants, sharing best practices for efficient mail delivery operations
- Safely operated postal vehicles for mail transportation between facilities, adhering to traffic laws and regulations.
MAIL PROCESSING CLERK 40hrs
United States Postal Service
10.2016 - 07.2017
- Maintained a clean and organized work environment to optimize efficiency in mail-processing tasks
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency
- Proved successful working within tight deadlines and a fast-paced environment
- Loaded letters onto processing equipment, removed non-processable letters, and maintained continuous sorting feed.
- Maintained accurate records of incoming and outgoing mail for reliable reference
- Created and distributed shipment invoices to maintain accurate account balances
- Coordinated mail delivery, pick-up, and tracking for smooth dispatch operations.
MAIL HANDLER GS 05 40hrs
United States Postal Service
06.2015 - 10.2016
- Sort outgoing and incoming mail using the appropriate sorting program or manual distribution scheme.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing
- Determined the amount customers owed according to services provided and accepted payment.
- Ensured timely mail delivery by loading and unloading trucks and transporting sorted mail to appropriate areas within the facility.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Utilized physical strength to move mail and packages of varying sizes and weights.
Education
Associate of Science - Business Administration And Management
Thomas Edison State University
Trenton, NJ10.2024
High School Diploma - undefined
Clara Barton HS
NY, US08.2010
Skills
- Medical terminology expertise
- Documentation proficiency
- Insurance Policy Understanding
- Disability Legislation Knowledge
- Time Management Capabilities
- Data Entry
- Employee Coaching
- Technical knowledge
- Budget Management
- Customer Service
- Staff Training
- Document Preparation
References
References available upon request
Timeline
Helper Clerk 40hrs
NJ Division of Taxation
05.2024 - Current
DISABILITY CLAIMS SPECIALIST 40hrs
FastTrack RTW Services & Solutions
08.2020 - 01.2024
204-B SUPERVISOR/ SALES AND SERVICE CLERK 40hrs
United States Postal Service
03.2019 - 08.2020
PSE CLERK GS 06 40hrs
United States Postal Service
06.2018 - 03.2019
CITY CARRIER ASSISTANT GS 05 40hrs
United States Postal Service
07.2017 - 06.2018
MAIL PROCESSING CLERK 40hrs
United States Postal Service
10.2016 - 07.2017
MAIL HANDLER GS 05 40hrs
United States Postal Service
06.2015 - 10.2016
Associate of Science - Business Administration And Management
Thomas Edison State University
High School Diploma - undefined
Clara Barton HS
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