LATASHA ROGERS
Pine Hill
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Taxpayer Accounting
New Jersey Division of Taxation
01.2024 - Current
- Executed audits on documentation to verify accuracy of refund issuance.
- Reviewed and adjusted accounts to ensure precise refund processing.
Customer Service Rep
Pioneer Credit Recovery
01.2018 - 01.2024
- Maintained detailed records of customer interactions and transactions, including inquiries and complaints.
- Verified implementation of necessary changes to resolve customer issues efficiently.
Loan Processor
PHH mortgage
01.2011 - 01.2012
- Submit loan applications with recommendation for underwriting approval
- Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators
- Schedule and conduct closings of mortgage transactions
- Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Phoenix, AZ07.2019
Skills
- Customer Data Confidentiality
- Customer Account Management
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
Timeline
Taxpayer Accounting
New Jersey Division of Taxation
01.2024 - Current
Customer Service Rep
Pioneer Credit Recovery
01.2018 - 01.2024
Loan Processor
PHH mortgage
01.2011 - 01.2012
Bachelor of Science - Criminal Justice
University of Phoenix
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