PAULETTE COLLIER
Levittown,PA
Summary
Successful and enthusiastic tax professional focused on performance, customer service and compliance. Offering over 15 years of expertise in reviewing and auditing tax returns at the state level.
Overview
16
16
years of professional experience
Work History
Taxpayer Service Representative 2
STATE OF NJ - Division Of Taxation
02.2012 - 12.2022
- Provided timely and accurate information on tax-related inquiries.
- Resolved complex tax issues for clients, ensuring compliance with State of NJ tax regulations.
- Streamlined communication channels between taxpayers and the State of NJ, facilitating prompt dispute resolutions.
- Assisted clients in navigating tax forms and filing processes, reducing errors and maximizing refunds.
- Collaborated with team members
- Conducted thorough research on tax laws and regulations, staying up-to-date on changes to provide accurate information to clients utilizing Lexus Nexus as well as other databases.
- Reviewed tiered Partnership returns to determine if business was due a refund.
- Prepared concise monthly reports regarding production.
Customer Service Representative (Call Center)
STATE OF NJ- Division Of Taxation
01.2007 - 02.2012
- Actively listened to customers, handled concerns accurately.
- Provides technical information and assistance to taxpayers and their representatives on all taxes and all property tax rebate programs administered through Taxation.
- Participated in team meetings and training sessions through Taxation University to stay informed about tax law updates and changes.
- Authorizes the release of overpayments in the form of refunds or rebates.
Education
Associate of Science - Administrative Studies
Thomas Edison State University
Trenton, NJ06.2015
Skills
- Attention to detail, especially in fast paced environments
- Superb communication skills- written and verbal
- Great interpersonal skills
- Multitasking capabilities
- Highly organized
- Extremely motivated and focused
- Active listener
- Telephone etiquette
Timeline
Taxpayer Service Representative 2
STATE OF NJ - Division Of Taxation
02.2012 - 12.2022
Customer Service Representative (Call Center)
STATE OF NJ- Division Of Taxation
01.2007 - 02.2012
Associate of Science - Administrative Studies
Thomas Edison State University
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