LaToya Robinson
Clinton,MD
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following protocols ensuring the safety of my self and others Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
08.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Assistant Manager
Bayou Bakery
07.2019 - 03.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sale Asscoiate
Victoria's Secret PINK
09.2018 - 07.2019
- Implemented data-driven decision-making strategies, improving overall business performance.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Utilized customer feedback to improve product offerings.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Surrattsville High School
Clinton, MD05.2013
Skills
- Beverage Preparation
- Up-selling
- Espresso machine operation
- Menu Memorization
- Latte art
- Coffee expertise
- Cash Handling
- Opening and closing duties
- Ordering Procedures
- Safe Food Handling
- Point of sale operation
- Hospitality service expertise
- Team Leadership
- Active listener
- New Hire Training
- Team Player
- POS System Operation
- Retail Management
- Exceptional customer service
- Cleanliness
- Customer Retention
- Customer Service
- Time Management
- Payment Processing
- Adaptability and Flexibility
Timeline
Barista
Starbucks
08.2023 - Current
Assistant Manager
Bayou Bakery
07.2019 - 03.2023
Sale Asscoiate
Victoria's Secret PINK
09.2018 - 07.2019
High School Diploma -
Surrattsville High School