Latoya Samuels
Fort Lauderdale,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with a strong background in customer relations.
Overview
17
17
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Fort Lauderdale, FL
05.2023 - Current
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Maintained knowledge of current aviation security standards and best practices.
- Upheld strong customer service standards while completing screenings.
Guard 25B – IT Specialist
Army National, Florida Army National Guard – Florida
West Palm Beach, FL
07.2020 - Current
- Maintaining, processing, and troubleshooting JBCP and communication systems and operations
- Operate radio communication systems for coordination with co-workers and supervisors.
- Dealing with sensitive information and utilizing technical skills with an aptitude for programming and computer languages
- Successfully trained and graduated Basic Combat Training
- Maintain discipline, self-motivation and fitness goals
- Adapted to identifying possible security and safety treats
- Operate wheeled vehicle(s) and equipment over varied terrains and roadways
- Computer Hardware Knowledge
- Networking Fundamentals
- Help Desk Troubleshooting
- Network Security
Gaming Associate
Knighted Gaming
Pompano Beach, FL
01.2022 - 04.2024
- Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
- Monitored and analyzed appropriate game procedures and accurate payouts are followed and executed.
Customer Service Manager
Walmart
Sunrise, Florida
10.2017 - 11.2022
- Ensuring that all customers are provided with superb customer service by leading and motivating the customer service team, and creating customer satisfaction goals
- Maintained high-quality service delivery through effective resources
- Improved customer service team performance with thorough training and monitoring programs
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Evaluated and authenticated returns, exchanges and voids.
Co-Leader
Amscot Financial
Oakland Park, Florida
11.2014 - 06.2017
- Monitoring and analyzing accounting data and produce financial reports or statements
- Establishing and enforcing proper accounting methods, policies and principles
- Reconciled transactions and verified cash totals without variances
- Applied active listening and effective communication to cultivate and maintain customer rapport
- Sold appropriate financial products and services to maximize sales and revenue
- Identified suspected fraud based on behavioral and transaction markers
- Received checks and cash for deposits, verifying amounts and checking accuracy of deposit slips.
Cashier /Accounting Clerk
Walmart
Sunrise, Florida
01.2007 - 11.2014
- Keeping financial records updated, preparing reports and reconciling bank statements
- Running accounting software programs to process business transactions, such as accounts payable and receivable, disbursements, expense vouchers and receipts
- Kept office files and accounting records accurate and updated
- Handled cash funds with high accuracy, counting incoming bags and preparing change
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
Education
Bachelor of Science - Information Technology Management
Trident University International
Cypress, CA08-2024
Advanced Individual Training for Information Technology - Information Technology
Fort Gordon Signal School
Fort Gordon, GA08.2021
Associate of Science - Medical Office Management
Florida Career College
Lauderdale Lakes, FL04.2009
Skills
- Network/Operating Systems Knowledge
- Employee scheduling
- Report preparation
- Account resolution
- Staff training
- Information security
- Customer service
- Written communication
- Fraud monitoring
- Cash Handling
- Organizational skills
- Radio Communication
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
05.2023 - Current
Gaming Associate
Knighted Gaming
01.2022 - 04.2024
Guard 25B – IT Specialist
Army National, Florida Army National Guard – Florida
07.2020 - Current
Customer Service Manager
Walmart
10.2017 - 11.2022
Co-Leader
Amscot Financial
11.2014 - 06.2017
Cashier /Accounting Clerk
Walmart
01.2007 - 11.2014
Bachelor of Science - Information Technology Management
Trident University International
Advanced Individual Training for Information Technology - Information Technology
Fort Gordon Signal School
Associate of Science - Medical Office Management
Florida Career College