Latoya Shipley
Baltimore,MD
Summary
Dedicated Medical Assistant with expertise in patient care, clinical documentation, and team collaboration. Committed to enhancing clinic efficiency and ensuring a positive patient experience.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
John Hopkins Community Physicians
Baltimore, MD
11.1999 - Current
- Administered patient care and managed clinical tasks efficiently in fast-paced environment.
- Coordinated patient appointments, ensuring timely scheduling and effective communication with healthcare teams.
- Assisted in electronic health record management, maintaining accuracy and confidentiality of patient information.
- Conducted routine medical procedures, including vital sign measurements and specimen collection, following best practices.
- Trained new staff members on clinical protocols and office procedures to promote team effectiveness and cohesion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with procedures, including preparing procedure room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Taught patients about immunizations, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, scanning documents.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
Shift Supervisor
Kentucky Fried Chicken
Baltimore
09.1994 - 02.1999
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Trained and mentored team members on equipment usage and operational procedures.
- Coordinated workflow to optimize productivity and minimize downtime during shifts.
- Monitored inventory levels, facilitating timely restocking of supplies to meet demand.
- Implemented process improvements, reducing waste and increasing overall operational effectiveness.
- Assisted in resolving customer issues, enhancing service quality and satisfaction levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
Medical Assistant
Medix
Towson, MDSkills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Patient assessments
- Inventory and supply management
- Time management
- Attention to detail
- Multitasking and organization
- Basic life support
- Team collaboration
- Verbal and written communication
- Safety compliance
- Infection control
- Telephone etiquette
- Blood pressure measurement
- Schedule coordination
- Injection administration
- Workflow organization
- Treatment setup
- Sample collection procedures
- Customer service
- Vital signs monitoring
- Direct patient care
- Maintaining confidentiality
- Immunization administration
- Reliable team player
- Compassionate
- Patient-focused care
- CPR
- Insurance verification
- Medical office administration
- OB/GYN procedures
- Surgical Scheduler
Accomplishments
- Recognized for going above and beyond to deliver the ultimate patient experience.
Certification
- CMA - Certified Medical Assistant
- RMA - Registered Medical Assistant
PXO All Star Award
Patient Experience All star Award was given for going above and beyond to deliver the ultimate patient experience.
Timeline
Certified Medical Assistant
John Hopkins Community Physicians
11.1999 - Current
Shift Supervisor
Kentucky Fried Chicken
09.1994 - 02.1999
Medical Assistant
Medix