LATOYA SMITH
Buffalo,NY
Summary
Experienced sales and customer service professional currently working as an Office Technician at National Grid. Seeking a Consumer Advocate role within the organization to contribute proven skills in client relations, team collaboration, and process optimization for enhanced customer experiences. Excited to contribute to National Grid's consumer advocacy efforts and enhance overall customer experiences.
Overview
5
5
years of professional experience
Work History
Office Technician A
National Grid
08.2023 - Current
- Efficiently manage payroll processes, ensuring accurate and timely payments for field employees
- Issue and coordinate work orders for field personnel, maintaining a streamlined workflow
- Collaborate with storm teams to optimize office operations and enhance overall efficiency
Licensed Insurance Agent
GEICO
03.2019 - 01.2023
- Rated top 10% insurance agent in region
- Resolved customer inquiries and complaints with 95% satisfaction rate
- Received multiple accolades for outstanding performance including Gold Chairman's Club
Education
BS in Business Administration Management -
Buffalo State University
05.2024
Summary of Qualifications
● Current office technician in the customer metering services department
● Maintained a 4.0 GPA at Buffalo State University while working full time
● Strong customer relationship management and risk assessment skills
● Gold Chairman’s Club inductee for excellent customer service at GEICO
Timeline
Office Technician A
National Grid
08.2023 - Current
Licensed Insurance Agent
GEICO
03.2019 - 01.2023
BS in Business Administration Management -
Buffalo State University