Emily Clapper
Jamesville,NY
Summary
Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands. Resourceful Office Technician known for high productivity and efficient task completion. Specialize in data management, administrative support, and workflow optimization. Excel in time management, problem-solving, and communication skills, ensuring seamless office operations.
Overview
7
7
years of professional experience
Work History
Office Technician A
National Grid Usa Service Company
Buffalo, New York
02.2025 - Current
- Processed incoming and outgoing mail, ensuring timely distribution.
- Assisted in maintaining office supplies and equipment inventory levels.
- Created and closed job jackets.
- Helped other departments get caught up on their work.
- Has knowledge in various departments such as Underground Cable and Construction, Substations, and Streetlight.
Customer Service Representative
National Grid USA
Syracuse, NY
01.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Youth Advocate
Hillside Children's Center
Syracuse, US
03.2023 - 09.2023
- Developed and implemented individualized plans for youth in care, ensuring that their needs were met.
- Organized and facilitated group activities to help foster social skills among the youth.
- Provided guidance and support to families of children in need of assistance.
- Facilitated communication between family members and other professionals involved with the child's welfare.
- Counseled youth on life choices, career paths, and educational opportunities.
Administrative Assistant
AmeriLife
Tampa, US
11.2021 - 03.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Processed new policy applications and updated existing policy documents.
- Verified accuracy of customer data entered into the system.
Front Desk Receptionist
Athenian Academy Charter School
Clearwater, US
06.2021 - 09.2021
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
Office Manager
Crane-Hogan Structural Systems
05.2018 - 10.2020
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed construction design proposals and design drawings.
Activities Aide
Delhi Rehabilitation and Nursing Center
04.2020 - 06.2020
- Assisted with the planning and implementation of daily activities for residents in long-term care facility.
- Provided one-on-one support to residents who needed extra assistance participating in activities.
- Encouraged resident participation in arts and crafts projects.
- Provided emotional support to residents when needed.
Education
Business and Technology Management -
SUNY Delhi
Delhi, NY05-2025
Associate - Liberal Arts and Sciences
Onondaga Community College
Syracuse, NY05.2017
Regents Diploma -
Jamesville DeWitt High School
Fayetteville, NY06.2015
Skills
- Microsoft Outlook
- Storms
- SAP Gui
- Administrative experience
- Office manager experience
- Communication skills
- Complaint resolution
- Inbound and Outbound Calling
- Conflict Mediation
- Call center experience
- Data entry
- Microsoft Excel
- Salesforce
- Microsoft Powerpoint
Timeline
Office Technician A
National Grid Usa Service Company
02.2025 - Current
Customer Service Representative
National Grid USA
01.2024 - Current
Youth Advocate
Hillside Children's Center
03.2023 - 09.2023
Administrative Assistant
AmeriLife
11.2021 - 03.2023
Front Desk Receptionist
Athenian Academy Charter School
06.2021 - 09.2021
Activities Aide
Delhi Rehabilitation and Nursing Center
04.2020 - 06.2020
Office Manager
Crane-Hogan Structural Systems
05.2018 - 10.2020
Business and Technology Management -
SUNY Delhi
Associate - Liberal Arts and Sciences
Onondaga Community College
Regents Diploma -
Jamesville DeWitt High School
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