LaToya Sowe
Jackson,USA
Summary
I am a dedicated worker. Fast learner and quick thinker. I always look for ways to improve workflow and learning. A total of 5+ years in the manufacturing environment. I have 1+ year with reception work. 2+ years in the food service industry. Commission based sales experience. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Foundever
Noxapater, MS
07.2024 - Current
- Working in Tech Support for Intuit Quickbooks.
- Troubleshooting the application according to error codes.
- Assisting in setting up and upgrading their subscriptions.
- Experience with using Oracle Billing software to process refunds and price adjustments.
- Commission based sales.
Chemical Compound Operator
Continental Tire
Clinton, MS
01.2020 - Current
- Weighing chemicals using machine operation.
- Making sure the correct products, chemicals, and packaging is used per order as required.
- Visually verifying everything before use.
- Meeting the required quotas needed in a fast paced environment.
Inventory Control
Continental Tire
Clinton, MS
04.2022 - 06.2022
- Locating and assigning material throughout the department.
- Cross referencing a physical/visual count with an Electronic Warehouse Management program to make sure everything matches and that proper quantities are available.
- Correcting any discrepancies found.
Cashier
Whataburger
Ridgeland, MS
03.2017 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to enhance workflow during peak hours.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Implemented inventory management practices, reducing discrepancies in stock levels.
- Monitored cleanliness of work area, ensuring compliance with health standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Quality Assurance Technician
Sanderson Farms
Hazlehurst, MS
04.2018 - 12.2019
- Performing various tests throughout the shift that included:
- Testing the water’s Ph level.
- Inspecting product to ensure it was up to quality standards.
- Properly tagging or identifying any issues related to food safety.
Cashier
Popeyes
Jackson, MS
01.2016 - 06.2017
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Helped prep or restock coolers and food when stores were store.
- Implemented inventory tracking systems to optimize ingredient usage and reduce waste.
- Prepared ingredients and maintained kitchen organization to support efficient meal preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Education
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French Camp Academy
French Camp, MS05.2008
Skills
- Technical Support
- Point of Sale Trained
- Forklift
- Warehouse Management
- Software Troubleshooting
- Quality assurance
- Manufacturing
- Communication skills
- Human Resources
- Microsoft word
- Quality control
- SAP
- Microsoft excel
- Time management
- Computer literacy
Timeline
Customer Service Representative
Foundever
07.2024 - Current
Inventory Control
Continental Tire
04.2022 - 06.2022
Chemical Compound Operator
Continental Tire
01.2020 - Current
Quality Assurance Technician
Sanderson Farms
04.2018 - 12.2019
Cashier
Whataburger
03.2017 - 12.2019
Cashier
Popeyes
01.2016 - 06.2017
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French Camp Academy