Latoya Speights
Prospect Park,PA
Summary
Seeking a highly rewarding career where I can use my skills and knowledge to help the company and my co-workers be successful.
Overview
19
19
years of professional experience
Work History
Dental Receptionist/Dental Assistant
Bala Oral Health Center
02.2021 - 12.2022
Customer Service Representative
Arise Platform
04.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Dental Receptionist
A Family Dental Care Center
08.2017 - 03.2020
Dental Receptionist
Mount Airy Dental
11.2016 - 08.2017
Dental Receptionist/Assistant
Ameri Dental Group
11.2014 - 01.2015
Dental Assistant
Chesheim Dental Associates
07.2012 - 05.2013
Dental Assistant
Doc Breslers Cavity Busters
09.2011 - 07.2012
Dental Assistant
Dental Dreams
03.2010 - 07.2011
Dental Assistant/Receptionist
Mount Airy Dental (extern)
06.2009 - 09.2009
Dental Assistant
Children's Dental (extern)
04.2009 - 06.2009
Thomas Jefferson Hospital (administrative volunteer)
07.2003 - 09.2004
Education
Associate Degree - Dental Assisting
Thompson Institute
Philadelphia, PA10.2009
High School Diploma -
Williamstown High School
Williamstown, NJ06.2007
Skills
- Insurance Verification
- Dental Staff Support
- Patient Relations
- Payment Processing
- Administrative Support
- HIPAA Compliance
- Treatment Room Setup
- Office Opening and Closing
- Patient Scheduling
- Insurance Billing
- Dental Terminology
- Phone and Email Etiquette
- Financial Plan Options
- Electronic Recordkeeping
- Sterilization, Setup & break down rooms
- X-Ray License
Professional References
Given upon request
Timeline
Dental Receptionist/Dental Assistant
Bala Oral Health Center
02.2021 - 12.2022
Customer Service Representative
Arise Platform
04.2020 - 01.2021
Dental Receptionist
A Family Dental Care Center
08.2017 - 03.2020
Dental Receptionist
Mount Airy Dental
11.2016 - 08.2017
Dental Receptionist/Assistant
Ameri Dental Group
11.2014 - 01.2015
Dental Assistant
Chesheim Dental Associates
07.2012 - 05.2013
Dental Assistant
Doc Breslers Cavity Busters
09.2011 - 07.2012
Dental Assistant
Dental Dreams
03.2010 - 07.2011
Dental Assistant/Receptionist
Mount Airy Dental (extern)
06.2009 - 09.2009
Dental Assistant
Children's Dental (extern)
04.2009 - 06.2009
Thomas Jefferson Hospital (administrative volunteer)
07.2003 - 09.2004
Associate Degree - Dental Assisting
Thompson Institute
High School Diploma -
Williamstown High School
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