LATOYA SYKES
Goldsboro
Summary
Real Estate Agent and administrative professional with 10 + years of combined experience in real estate transactions, tax compliance, and medical office operations. Excels at streamlining processes-coordinating lenders, inspectors, and contractors to shorten time-to-close, and using tax research and analysis to ensure regulatory compliance-while maintaining accurate medical records and HIPAA adherence. Strong communicator with proven negotiation, client relations, and time-management skills, committed to optimizing operational efficiency and pursuing roles that expand leadership in client-focused services.
Overview
18
18
years of professional experience
1
1
Certification
Work History
REAL ESTATE AGENT
1st Class Real Estate Legacy Partners
Raleigh, USA
01.2023 - Current
- Coordinates with lenders, inspectors, and contractors to streamline contingency resolution, shortening time-to-close and preserving deal momentum.
- Negotiates offers and structures concessions to protect client value while advancing transactions toward successful closings with minimal disruption.
- Provides hands-on guidance to sellers during staging and showings, improving presentation quality and fostering buyer confidence.
- Managed offer review processes and comparative analyses to guide client decisions, accelerating decision cycles and preserving deal competitiveness.
REVENUE OFFICER
North Carolina Department of Revenue
Greenville, USA
04.2022 - Current
- Led revenue collection initiatives, enhancing compliance and efficiency across state programs.
- Developed strategic plans to optimize tax administration processes and improve service delivery.
- Analyzed financial data to identify trends, ensuring accurate revenue forecasting and reporting.
- Collaborated with cross-functional teams to implement technology solutions for streamlined operations.
- Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
MEDICAL OFFICE ADMINISTRATIVE ASSISTANT SENIOR
UNC Specialty Care at Goldsboro
Goldsboro, NC, USA
09.2018 - 03.2022
- Obtained payments directly from patients or through insurance reimbursement by completing and filing forms.
- Compiled medical reports covering specific patient or general office data.
- Transmitted medical records and correspondence on behalf of patients and practitioners.
- Greeted visitors and communicated to assess needs and provide direction.
- Updated patient medical records with direct intake information and transcribed practitioner messages.
- Managed registration desk by answering telephones and greeting incoming patients.
- Developed solid relationships with staff, customers, and vendors.
- Maintained full compliance with legal, health, and safety regulations.
- Approached and solved work problems with initiative and knowledge of Superior operations.
- Motivated employees to continuously grow knowledge and enhance abilities.
- Resolved customer complaints and answered customers' questions regarding policies and procedures.
- Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures.
ADMINISTRATIVE ASSISTANT
Community Health Interventions and Sickle Cell Agency
Goldsboro, North Carolina, USA
04.2016 - 06.2018
- Handled communications between staff and customers, including producing error-free correspondence and routing all mail.
- Oversaw accurate accounts payable and receivable actions by distributing invoices, updating accounts, and issuing payments.
- Assisted with projects, including organizing physical and digital files for proper tracking and required recordkeeping.
- Managed all incoming and outgoing mail, packages, and faxes.
TECHNICAL SUPPORT TECHNICIAN
AT&T
Goldsboro, North Carolina, USA
06.2014 - 08.2015
- Addressed and resolved routine user issues.
- Responded promptly to all incidents and requests after effectively analysis and documentation.
- Managed workstation functionality through proper setup, configuration, and testing.
- Monitored user and group access management, leveraging strong knowledge of active directory users.
- Performed troubleshooting and diagnosis for issues related to software and peripheral equipment.
- Restored performance by completing basic repairs to hardware, software and equipment.
PACKER
Mt. Olive Pickle Co.
Mt. Olive, North Carolina, USA
05.2008 - 06.2014
- Supported quality control by inspecting all products and packaging materials.
- Palletized completed orders, applying correct stacking pattern and weight limits.
- Supported team efficiency and goal achievement by using 5S protocols.
- Maintained clean and orderly work areas, removing debris to reduce hazards.
- Stayed productive throughout every shift, completing a high volume of shipments and using slower periods to organize and restock work areas.
- Maintained productive pace to accommodate machine output levels.
- Supported efficient shipment by assembling and filling cartons, crates and containers.
- Kept packages within specifications through consistent inspections.
Education
BACHELORS OF BUSINESS ADMINISTRATION - undefined
Purdue Global University
Davenport, United States01.2019
ASSOCIATES OF BUSINESS ADMINISTRATION - undefined
Kaplan University
Davenport, United States01.2017
Skills
- Teamwork
- Customer Service
- Problem Solving
- Attention to Detail
- Data Analysis
- Tax Strategy
- Tax Compliance
- Medical records maintenance
- Appointment scheduling
- Microsoft Word
- Customer relations
- Time management
- Task prioritization
- Staff training
- Schedule management
- HIPAA compliance
- Data entry
- Customer communication
Certification
MEDICAL CODING AND BILLING CERTIFICATION, 2021-01-01
Personal Information
Title: Real Estate Agent
Timeline
REAL ESTATE AGENT
1st Class Real Estate Legacy Partners
01.2023 - Current
REVENUE OFFICER
North Carolina Department of Revenue
04.2022 - Current
MEDICAL OFFICE ADMINISTRATIVE ASSISTANT SENIOR
UNC Specialty Care at Goldsboro
09.2018 - 03.2022
ADMINISTRATIVE ASSISTANT
Community Health Interventions and Sickle Cell Agency
04.2016 - 06.2018
TECHNICAL SUPPORT TECHNICIAN
AT&T
06.2014 - 08.2015
PACKER
Mt. Olive Pickle Co.
05.2008 - 06.2014
BACHELORS OF BUSINESS ADMINISTRATION - undefined
Purdue Global University
ASSOCIATES OF BUSINESS ADMINISTRATION - undefined
Kaplan University