Riba M Espindola

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
• Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.

• Worked closely with architects, contractors, and other professionals to ensure seamless project execution from concept to completion.
• Remodel different properties
• Managed project timelines and budgets efficiently, ensuring timely completion of assignments without compromising on quality.
• Selected furniture, lighting and accessories to enhance design concepts.
• Developed space planning concepts, color palette selections, and textile presentations.

These months i was able to stay at home and spend time with my family.

• Answer bilingual calls on a daily basis for customers who needed assistance with their insurance policies and find the gap in insurance by offering other policies.
• Licensed in all states to serve Allstate customers
• Providing customer service plus maintaining a good relationship and extending coverage in other areas where needed.
• I was trained to sale Auto, renters, home and motorcycle policies.
• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Educated customers about billing, payment processing and support policies and procedures.
• Met customer call guidelines for service levels, handle time and productivity.

• Opening new policies for future customers, giving quotes and maintaining a great customer satisfaction
• The job consisted on answering phones and making calls to customers on a daily basis, going out to market to different car lots, businesses and neighborhoods
• By maintaining a clean and organized office made our customers feel welcomed and satisfied.

• Responsible for assisting students at the financial aid department of St. Philips College
• The job consisted on answering phones at the front desk giving students information on their current school finances
• Filing paperwork and updating information on students profiles.

• Responsible for assisting students at the counseling center of the Laredo Community College
• Helping students with their class schedules and degree plans
• Being at the front desk would allow me to interact with different people on a daily basis
• My job would also consist on filing paper work and inputting information on a computer.

• Responsible for maintaining outstanding customer service as per company standards
• Assisting customers while they shop, answering questions and selling the company's item
• Always showing politeness, friendliness and a very outgoing personality
• Making sure the area was clean and comfortable for the people to shop by organizing the clothing items and mannequins.