LaToya Taylor
Beaumont,TX
Summary
Dynamic Technical Support Advisor with expertise in software installation and remote support at Patterson Technology Center. Proven track record in training leadership, enhancing team efficiency, and streamlining processes to elevate customer satisfaction. Adept at implementing best practices while maintaining strict adherence to security protocols and confidentiality standards.
Overview
5
5
years of professional experience
Work History
Technical Support Advisor
Patterson Technology Center
Chicago, IL
09.2023 - Current
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by Number%.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
Assistant Branch Manager
Texas Community Bank
The Woodlands, TX
04.2020 - 09.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Education
Cypress Ridge High School
Houston, TX06.2018
Skills
- Software installation
- System administration
- Technical training leadership
- Remote support
- Security protocols
- Data recovery
- Escalation management
- Best practice implementation
- Data entry
Timeline
Technical Support Advisor
Patterson Technology Center
09.2023 - Current
Assistant Branch Manager
Texas Community Bank
04.2020 - 09.2023
Cypress Ridge High School