Latoya Thomas
Fort Lauderdale
Summary
Administrative support professional with extensive experience in fast-paced environments. Proven organizational and technical skills enhance efficiency and productivity. Committed to delivering superior customer service while maintaining high ethical standards. Detail-oriented and resourceful, adept at managing multiple projects simultaneously.
Overview
14
14
years of professional experience
Work History
Unit Staff Assistant
ChildNet of Broward
09.2018 - Current
- Assist managers and supervisors with caseloads
- Provide clerical and administrative support
- Handle correspondence and forms
- Track and assist with assignments and schedules
- Monitor tracking and reporting systems
- Screen calls and emails
- Provide excellent customer service to staff and general public
- Train new employees
Clover Customer Service
First Data Corp
04.2015 - 09.2018
- Assist merchants with their business processing account
- Updated banking/payment information to receive deposits and pay for services
- Work with multiple systems for research and data entry such as-Sales Force, MSA, FDPOS, Dashboard and Smart Guild.
- Work with banks to address any processing or deposit concerns
- Address issues with credit card processing.
Benefit/Enrollment Specialist for Humana (seasonal)
United Pharmaceutical Group, LLC
10.2014 - 04.2015
- Verify patient insurance coverage, to ensure necessary procedures are covered by an individual’s plans
- Update and verify patient benefit information
- Helps patients arrange payment for services that are not covered by their insurance companies, discuss different financial options to fit their budgets.
Billing Specialist
Comcast
08.2011 - 10.2014
- Clarify billing inquiries with customers
- Send bill reminders and make collection calls to outstanding accounts
- Perform day to day financial transactions including verifying, classifying, posting and recording accounts receivable data
Education
Associates in Arts -
Broward College
Skills
- Microsoft Office proficiency
- Data entry and management
- Scheduling coordination
- Customer service excellence
- Correspondence handling
- Administrative support
Timeline
Unit Staff Assistant
ChildNet of Broward
09.2018 - Current
Clover Customer Service
First Data Corp
04.2015 - 09.2018
Benefit/Enrollment Specialist for Humana (seasonal)
United Pharmaceutical Group, LLC
10.2014 - 04.2015
Billing Specialist
Comcast
08.2011 - 10.2014
Associates in Arts -
Broward College