Latoya Thomas
Los Angeles
Summary
Results-driven administrative professional with proven skills in customer service, data entry, and office administration. Known for streamlining processes and enhancing team collaboration to drive operational success.
Detail-oriented administrative assistant with over four years of experience in optimizing office workflows and enhancing communication between departments. Strong problem-solving skills and commitment to delivering excellent customer service lead to improved team dynamics and increased satisfaction.
Dynamic team leader with extensive experience in fostering a collaborative environment and enhancing operational efficiency. Proven ability to manage conflict, train new staff, and maintain high service quality standards to boost customer satisfaction.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Towel Trading Group, Inc
Gardena, CA
04.2022 - Current
- Coordinated scheduling and calendar management for executives, optimizing time allocation and meeting efficiency.
- Developed and maintained filing systems, enhancing document retrieval and organization across departments.
- Assisted in preparing reports and presentations, ensuring accuracy and clarity of information delivered to stakeholders.
- Streamlined office procedures, improving workflow efficiency and reducing processing times for administrative tasks.
- Managed communication between departments, fostering collaboration and timely information sharing among teams.
- Implemented inventory tracking systems for office supplies, minimizing shortages and maintaining operational readiness.
- Trained new administrative staff on company procedures, promoting consistency in task execution and adherence to standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
Team Leader
Jack in the Box
Los Angeles, CA
03.2017 - Current
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and service quality.
Education
No Degree -
Los Angeles Southwest College
Los Angeles, CA01-2009
High School Diploma -
Valley High School
Sacramento, CA06-2006
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Office management
- Database entry
- Excel spreadsheets
- Recordkeeping
- Verbal communication
- Data organization
- Professional and mature
- Invoice processing
- Documentation and reporting
- Mail handling
- Prioritization
- Resourceful
- Tech-Savvy
- Multi-line telephone systems
- Quickbooks intuit 4yrs
Timeline
Administrative Assistant
Towel Trading Group, Inc
04.2022 - Current
Team Leader
Jack in the Box
03.2017 - Current
No Degree -
Los Angeles Southwest College
High School Diploma -
Valley High School