Latoya Thompson
Kannapolis,NC
Summary
Driven by exceptional communication and robust documentation management skills, I significantly enhanced enrollment strategies at Community Free Clinic, leading to a marked increase in conversion rates. At U-Haul, my attention to detail and ability to manage sensitive information confidentially stood out, contributing to a positive and efficient verification process.
Overview
9
9
years of professional experience
Work History
Enrollment Specialist
Community Free Clinic
02.2021 - Current
- Communicated effectively via telephone, email, and in person with prospective customers.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Understood and thoroughly explained services provided to customers and potential customers.
- Managed accurate recordkeeping patient information and application documents, ensuring compliance with regulations.
- Provided ongoing support to enrolled patients fostering strong relationships and high satisfaction levels.
- Assisted in the development of enrollment strategies, resulting in higher conversion rates and overall growth.
Verification Specialist
U- Haul
12.2020 - Current
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
Case Manager
Bridgeport Mental Health
03.2015 - 10.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conduct home visits
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Education
Bachelor of Science - Human Services
University of Bridgeport
Bridgeport, CT07.2019
Skills
- Exceptional communication
- Reporting and Analytics
- Documentation Management
- Mathematics skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Enrollment Specialist
Community Free Clinic
02.2021 - Current
Verification Specialist
U- Haul
12.2020 - Current
Case Manager
Bridgeport Mental Health
03.2015 - 10.2018
Bachelor of Science - Human Services
University of Bridgeport
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