Summary
Overview
Work History
Education
Skills
Timeline
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Latoya Turner

Latoya Turner

Drewryville,VA

Summary

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Overview

6
6
years of professional experience

Work History

Delivery Driver

FedEx Ground
03.2023 - Current
  • Delivered products in a timely and courteous manner
  • Loaded packages
  • Drove residential routes
  • Maintained ongoing communication
  • Consistently completed on-time deliveries
  • Obtained package signatures
  • Inspected and maintained cleanliness of vehicle and vehicles.

Hotel Reservation Specialist

Marriott Hotels
07.2021 - 03.2023
  • Increased customer satisfaction by efficiently managing reservations and addressing guest inquiries.
  • Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
  • Enhanced customer loyalty by delivering personalized recommendations for room types, packages, and amenities.
  • Coordinated with front desk staff to communicate special requests or needs of incoming guests, ensuring a tailored experience upon arrival.
  • Updated room availability in real time, optimizing occupancy rates and maximizing revenue potential.
  • Assisted in training new employees on reservation systems and best practices, contributing to a knowledgeable workforce.
  • Reduced reservation errors by implementing quality assurance checks throughout the booking process.
  • Managed group bookings effectively while coordinating rooming lists, special requests, billing arrangements for corporate events or large parties.

Customer Service Representative

Alight Solutions
03.2019 - 06.2021
  • Answered PPT calls to resolve insurance issues
  • Filed claims to fix issues to the PPT account
  • Assisted PPT on getting into their accounts
  • Assisted the PPT with account balances and eligibility.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Personal Shopper

Walmart
09.2017 - 03.2019
  • Assisted with order picking
  • Assisted with dispensing customers' orders
  • Assisted with Express Delivery orders
  • Assisted with staging orders by number
  • Assist with running to get chill and frozen orders
  • Cleaned, sanitized totes, and dollies
  • Unloaded groceries into customers vehicles
  • Assisted with tower orders.

Education

B.A. degree in Criminal Justice -

American InterContinental University
Atlanta, GA
04.2022

Associate in Paralegal Studies -

Motte College
Wilmington, NC
08.2017

Skills

  • Microsoft Office
  • Social Media
  • Type 40Wpm
  • Microsoft PowerPoint
  • Outlook
  • Word
  • Delivery driver experience
  • Driving
  • Communication skills
  • Heavy lifting
  • Customer service
  • Box truck
  • Moving
  • Payment Collection
  • GPS Navigation
  • Order Verification
  • Quality Assurance
  • Shipping and Packaging
  • Attention to Detail
  • Complex Problem-Solving
  • Stocking and Inventory
  • Valid Driver's License
  • Punctual and Reliable
  • Positive Attitude
  • Customer Service
  • Shopping Orders
  • Problem-Solving
  • Problem Solving
  • Multitasking

Timeline

Delivery Driver

FedEx Ground
03.2023 - Current

Hotel Reservation Specialist

Marriott Hotels
07.2021 - 03.2023

Customer Service Representative

Alight Solutions
03.2019 - 06.2021

Personal Shopper

Walmart
09.2017 - 03.2019

B.A. degree in Criminal Justice -

American InterContinental University

Associate in Paralegal Studies -

Motte College

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Latoya Turner