Latoya Washington
Homestead,FL
Summary
Highly motivated and goal-oriented professional with a strong desire to contribute to an organization's success, seeking a position to leverage exceptional service and interpersonal skills, along with expertise in quality assurance, to provide unparalleled support to a team. Committed to driving positive outcomes through effective collaboration and problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Flight Attendant
JetBlue Airways Corporation
03.2013 - Current
- Interact with customers delivering exceptional service and respond to requests in a timely fashion
- Ensure safety of customers by responding to emergencies, safety risks, medical situations and communicate them with the flight deck effectively
- Establish compliance with Federal Aviation Administration at all times
- Conduct myself in a professional and courteous manner and adhere to uniform compliance and appearance guidelines
- Provide assistance with lifting and stowing of luggage, disabled customers and unaccompanied minors
- Conduct the arming and disarming of aircraft doors
- Competent in working through challenging situations, non-traditional hours, and fast-paced environment while sustaining dependability
- Write reports as required for flight incidents and discrepancies.
Case Manager
United Cerebral Palsy of New York
04.2010 - 04.2013
- Maintained workflow and execute documentation through computer-based programs and technology
- Advocated for individuals with developmental disabilities
- Acted as a linkage to community services including day habilitation outpatient, community inclusion and any other services needed
- Ensured staff and program components delivered services to consumers in accordance with overall program objectives
- Ensured families participate in developing service plans and are well informed about new issues and happenings regarding consumers
- Conducted weekly medical meetings with Nurses to get feedback and follow up on consumer’s medical appointments
- Participated in the development of service plans by providing information on the status and progress of consumers
- Prepared Human Rights Committee packets and attended their meetings quarterly
- Wrote quarterly reports, consumer goal plans and maintained records as required.
Assistant Director
United Cerebral Palsy of New York
01.2012 - 08.2012
- Worked closely with interdisciplinary clinical team to coordinate residents’ treatment plan
- Assisted in hiring, training, evaluating and disciplining of insubordinate staff
- Responded to work related questions, complaints or grievances from staff
- Ensured all measures for safety and wellbeing were maintained at the highest level
- Developed residential facility rules and procedures
- Responded to crisis situations and medical emergencies including accidents by taking quick and decisive action
- Reviewed quarterly reports submitted by interdisciplinary clinical team and case managers
- Encouraged family participation in developing service plans and kept them informed about new issues and happenings regarding consumers
- Oversaw the general operation of a 22 bed residence
- Supervised 6 clinical staff, 2 case managers and approximately 70 direct care staff members.
Education
B.A. - Television and Radio
Brooklyn College
Brooklyn, NY05.2008
Skills
- Knowledge of Microsoft Word, Excel, Access, PowerPoint and Internet, Search Engines
- Dependable and capable of handling multiple projects concurrently and meet deadlines
- Participate in team collaborations and assume leadership roles to accomplish set goals
- Effective communication skills, both written and verbal
- Utilize critical thinking to analyze problems, think creatively and produce effective solutions
- Ability to thrive in changing environments and take on new roles
References
Available upon request
Certification
- Certified Phlebotomy Technician, National Healthcare Association - 9/30/2024
- Certified Medical Aesthetician - 06/24/2024
- Licensed Aesthetician - Facial Specialty-03/2024
Timeline
Flight Attendant
JetBlue Airways Corporation
03.2013 - Current
Assistant Director
United Cerebral Palsy of New York
01.2012 - 08.2012
Case Manager
United Cerebral Palsy of New York
04.2010 - 04.2013
- Certified Phlebotomy Technician, National Healthcare Association - 9/30/2024
- Certified Medical Aesthetician - 06/24/2024
- Licensed Aesthetician - Facial Specialty-03/2024
B.A. - Television and Radio
Brooklyn College
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