LATOYA W. CHAMBERS
Durham,NC
Summary
Seasoned leader in social services, notably with Durham County Department of Social Services, adept in strategic program development and operational excellence. Expertise in NC FAST and quantitative research methods, coupled with a proven track record in enhancing service delivery and compliance. Demonstrates exceptional leadership and collaborative skills, significantly improving program outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Interim FEI Assistant Director
Durham County Department of Social Services
Durham, NC
05.2024 - Current
- Provide leadership and strategic direction for program development and operations within the Family Economic Independence (FEI) Division
- Oversee effective delivery of programs including Food & Nutrition, Child Care, Work First Cash Assistance, and Employment Services
- Develop and implement short- and long-term operational goals and priorities
- Monitor NC FAST system compliance by reviewing applications, recertifications, and program reports
- Collaborate with the Director of Social Services and executive leadership on strategic planning and service improvement initiatives
- Lead and manage a team of program managers and supervisors, ensuring balanced workloads and adherence to Federal, State, and County standards
- Oversee budget development and management for Medicaid programs
- Resolve complaints and improve service delivery standards
- Serve on the Social Services leadership team to plan and execute departmental goals
FEI Program Manager
Durham County Department of Social Services
Durham, NC
02.2019 - 04.2024
- Managed six Income Maintenance Supervisors overseeing Family & Children’s Medicaid, Food & Nutrition Services, and Work First programs
- Ensured high-quality service delivery and compliance with Federal, State, and County guidelines
- Fostered collaboration with internal and external partners, including Duke University Health System and local health departments
- Developed and implemented agency-wide goals in coordination with leadership
- Advocated for staff training and development to meet evolving program needs
- Oversaw contracts to ensure compliance and monitored expenditures
FEI Income Maintenance Caseworker Supervisor
Durham County Department of Social Services
Durham, NC
07.2011 - 02.2019
- Supervised Family & Children’s Medicaid and Food & Nutrition teams, including universal response units
- Conducted performance evaluations, managed payroll approvals, and ensured adherence to policies
- Provided mentoring and training for staff on Federal and State program regulations
- Coordinated reports for audits and monitored state reports to ensure timely resolutions
- Led monthly team meetings to communicate updates and address challenges
Senior Quality & Training/Eligibility Specialist
Mecklenburg County Department of Social Services
Charlotte, NC
08.2010 - 07.2011
- Mentored new hires on County, State, and Federal policies, ensuring effective transition to caseload management
- Interpreted policy changes and collaborated with management to implement updates
- Conducted case reviews and developed training materials to address inconsistencies
- Managed specialized Medicaid caseloads and represented the county in hearings as a policy expert
Senior Quality & Training Specialist
Mecklenburg County DSS
01.2008 - 12.2010
Resource Specialist
Mecklenburg County Department of Social Services
Charlotte, NC
12.2008 - 08.2010
- Developed and implemented the first pilot Subsidized Child Care program plan for Mecklenburg County
- Represented the county at state-level meetings and national conferences
- Created internal and external communication tools, including newsletters and presentations
- Coordinated training programs and maintained childcare policy updates
Education
Master of Public Administration -
University of North Carolina at Charlotte
Charlotte, NC05.2005
Bachelor of Arts - Public Relations
North Carolina A&T State University
Greensboro, NC05.2000
Skills
- NC FAST
- SAP (HR/Payroll functions)
- Microsoft Office Suite
- SPSS
- Quantitative research methods
- Qualitative research methods
- Federal public assistance regulations
- State public assistance regulations
Certification
- NC State Frontline Leadership Series III
- 7 Habits of Highly Effective People
- Human Services Leadership Institute
- NC FAST P1, P2/6, P7 trainings
- Communication Skills for Women
- Problem Solving I & II
Professional Highlights
- Selected as Durham County Work Support Strategies (WSS) Champion.
- NC FAST P12 County Champion for Durham County DSS.
- Designed and managed training programs for agency-wide implementation.
- Represented Mecklenburg County DSS at the National Smart Start Conference.
- Led initiatives for early learning programs and childcare policy improvements.
Timeline
Interim FEI Assistant Director
Durham County Department of Social Services
05.2024 - Current
FEI Program Manager
Durham County Department of Social Services
02.2019 - 04.2024
FEI Income Maintenance Caseworker Supervisor
Durham County Department of Social Services
07.2011 - 02.2019
Senior Quality & Training/Eligibility Specialist
Mecklenburg County Department of Social Services
08.2010 - 07.2011
Resource Specialist
Mecklenburg County Department of Social Services
12.2008 - 08.2010
Senior Quality & Training Specialist
Mecklenburg County DSS
01.2008 - 12.2010
Master of Public Administration -
University of North Carolina at Charlotte
Bachelor of Arts - Public Relations
North Carolina A&T State University
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