Nyla Reed

• Serviced multiple customers at once, multi-tasked, and enthusiastically handled special projects.
• Organized store merchandise racks by size, style, and color to maintain a clean, visually appealing showroom.
• Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Studied customer buying trends, demands and preferences to determine fast-selling items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits, and suggested items to match needs.
• Operated cash register to process payments and provided receipts to establish proof of transaction.
• Personal Shopper for customers

• Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
• Greeted guests with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

● Tracked attendance/ general office duties (faxing, making copies and distributing mail,

● Assisted with new memberships. Assist students with warm-ups and skills. Tracked performance evaluation.

● Presented each student with awards at the end of the program.

● Served as a receptionist – answered calls. Calendar monitoring/appointment communicate scheduling

● Handled cash transactions (payments for summer camp)

● Ensured office functions were completed accurately and on time using accounting packets; communicated all cash variances to the Assistant Customer Service Manager Maintain knowledge of office procedures including cash reports, register checkups, deposits,

● Ensured workstation and front-end area of the store had a neat and clean presentation
Maintains proper knowledge of all sales associate register functions and Front-End accounting services

• Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
• Greeted guests with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

● Tracked attendance/ general office duties (faxing, making copies, and distributing mail,

● Assisted with new memberships. Assist students with warm-ups and skills. Tracked performance evaluation.

● Presented each student with awards at the end of the program.

● Served as a receptionist – answered calls. Calendar monitoring/appointment scheduling

● Handled cash transactions (payments for summer camp)

● Ensured office functions were completed accurately and on time using accounting packets; communicated all cash variances to the Assistant Customer Service Manager Maintain knowledge of office procedures including cash reports, register checkups, deposits,

● Ensured workstation and front-end area of the store had a neat and clean presentation
Maintains proper knowledge of all sales associate register functions and Front-End accounting services

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Managed a high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Processes payments by totaling purchases, processing cash,
• Trained new employees.
• Assisted other staff when needed.
• Reported any register malfunction to the Customer Service Manager or, in the absence of the MOD, placed service calls in an efficient manner