Latoya Williams
Ladson,SC
Summary
Dynamic professional with extensive experience in customer service and education. Committed to enhancing customer satisfaction and fostering positive relationships through effective communication and problem-solving. Known for maintaining organized environments and supporting team objectives, driving both individual and organizational success.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Substitute Teacher
Kelley Service
Charleston, SC
10.2023 - Current
- Facilitated an engaging learning atmosphere that encouraged student participation and enthusiasm.
- Delivered meaningful instruction while adapting lesson plans to meet diverse student needs and expectations.
- Educate and assist students individually or in small groups.
- Supervise students in classrooms, halls, and playgrounds.
- Fostered strong relationships with staff and parents to support student development and communication.
- Has a passion for young children, an abundance of patience, and the ability to be firm whenever it's called for.
- Maintain a clean and organized classroom environment.
Customer Service Representative (Remote)
Fifth Third Bank
Cincinnati, Ohio
03.2018 - 01.2023
- Assist customers who use our phone channel with best-in-class service through practical listening skills, empathy, and efficiency.
- Achieved established service standards to ensure customer satisfaction, productivity, and quality standards.
- Promoted Bank services and connected customers with appropriate sales personnel for tailored solutions.
- Completed internal and external training programs to enhance service delivery.
- Led special projects that improved team efficiency and streamlined processes.
- Performed account maintenance functions outlined in procedures.
Assistant Store Manager
Rack Rooms Shoes
Mt. Pleasant, SC
06.2015 - 03.2018
- Assisted Store Manager in overall store operations and morale, committing to development of associates and fostering a positive work environment.
- Coordinated daily store operations by prioritizing tasks and ensuring efficient workflow.
- Directed, trained, and oversaw daily performance of customer service staff; assisted manager with employee evaluations to enhance team effectiveness.
- Coordinated meetings, training, and daily activity schedules for customer service staff to ensure alignment and operational efficiency.
- Meet with customers to respond to and resolve customer complaints and conflicts; use patience and courtesy in dealing with the public.
- Assist in creating a safe and healthy workplace and comply with all applicable safety and health rules.
Assistant Manager/Cashier
Dollar Tree
North Charleston, SC
05.2014 - 08.2016
- Offer speedy, friendly, and exciting checkout service.
- Handle customers' questions and complaints in a friendly and positive manner
- Trained new cashiers to ensure consistent service quality
- Maintained attractive displays and organized stocking of items to improve customer experience
- Offer bagging and grocery assistance to customers.
- Reviewed documents to resolve payment discrepancies promptly
Branch Manager
Approve Cash Advance
Aiken, SC
03.2009 - 05.2014
- Achieved account growth through effective loan judgment and targeted customer solicitation.
- Minimized delinquent debt through proactive telephone and field collection efforts.
- Prepares, processes, and approves loan applications.
- Processed and finalized approved loans for clients.
- Interview, select, and direct branch personnel.
- Develop and maintain customer relations.
- Maintains compliance with company policies, procedures, and standards.
- Maintains compliance with State/ Federal lending regulations.
- Trained assistant managers to enhance their skills for career advancement.
- Oversee the daily duties of the assistant manager and additional office staff, if any.
Branch Manager
Express Money Service
Walterboro, SC
12.2006 - 08.2009
- Schedules, supervises, and motivates branch staff to maintain optimal customer service satisfaction.
- Coached staff to meet business plan goals and evaluated performance through preparation and delivery of feedback.
- Conducted annual employee reviews to assess performance and provide feedback. and performing coaching sessions.
- Maintained communication between branch and management by preparing daily, weekly, and month-end reports on operations and productivity.
Education
High School Diploma -
Penn Foster
06-2021
Skills
- Customer Service, Relationship Building, Issue resolution, Sales techniques, Attention to detail, Product Knowledge, Regulatory Compliance, Team Player
- MS Word, MS Outlook, Internet Explorer, Data entry
- Team Player
- MS Word
- MS Outlook
- Internet Explorer
- Data entry
- Lesson planning
Certification
- Medical Billing and Coding
- CNA
Timeline
Substitute Teacher
Kelley Service
10.2023 - Current
Customer Service Representative (Remote)
Fifth Third Bank
03.2018 - 01.2023
Assistant Store Manager
Rack Rooms Shoes
06.2015 - 03.2018
Assistant Manager/Cashier
Dollar Tree
05.2014 - 08.2016
Branch Manager
Approve Cash Advance
03.2009 - 05.2014
Branch Manager
Express Money Service
12.2006 - 08.2009
High School Diploma -
Penn Foster