Latoya Wilson
Campbellton,FL
Summary
Versatile and compassionate professional with experience at MAXIMUS Federal, excelling in customer service and direct patient care. Demonstrated ability to work independently, ensuring high levels of cleanliness and sanitization. Achieved a significant increase in customer satisfaction through empathetic service and efficient problem-solving. Skilled in medical terminology and HIPAA compliance, with a commitment to responsible and dependable work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Custodian
Collins Internal & ETC Custodial Care LLC
03.2024 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Student Medical Assistant (Externship)
Aventa Specialized Women's Care- OBGYN
01.2024 - 04.2024
- Prepared examination rooms for daily use, ensuring a clean and organized environment for optimal patient care.
- Contributed to the prevention of infections by sterilizing medical instruments and equipment according to established protocols.
- Enhanced clinic efficiency by maintaining accurate patient records and scheduling appointments.
- Contributed to inventory management efforts by monitoring stock levels of medical supplies and placing orders as necessary.
- Reduced wait times by efficiently managing patient flow within the clinic setting.
- Demonstrated professionalism and ethical conduct by adhering to all established policies, procedures, and regulations within the healthcare setting.
- Improved patient care by assisting physicians with routine examinations and minor procedures.
- I earned 225.24 unpaid hours, completing job tasks, externs show professional to learn more about the field.
CSR - Customer Service Representative
MAXIMUS Federal
11.2019 - 03.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Education
Associate of Applied Science - Medical Assisting
George C Wallace Community College - Dothan
Dothan, AL05.2024
High School Diploma -
Graceville High School
Graceville, FL05.2005
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and Dependable
- Customer Service
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Vital Sign Monitoring
- Direct Patient Care
- CPR
- Compassionate
- Active
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Custodian
Collins Internal & ETC Custodial Care LLC
03.2024 - Current
Student Medical Assistant (Externship)
Aventa Specialized Women's Care- OBGYN
01.2024 - 04.2024
CSR - Customer Service Representative
MAXIMUS Federal
11.2019 - 03.2024
Associate of Applied Science - Medical Assisting
George C Wallace Community College - Dothan
High School Diploma -
Graceville High School
- CCMA - Certified Clinical Medical Assistant
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