Latoya Winters
Clarksville,TN
Summary
Experienced and skilled in the customer service field, ready to contribute to a dynamic and innovative organization. Adept in customer relations, billing, and sales, with strong analytical and problem-solving abilities. Excellent communication and leadership skills for effective collaboration with cross-functional teams and driving successful outcomes. Passionate about continuous learning, thriving in fast-paced environments, and dedicated to delivering high-quality results. Currently seeking an opportunity to utilize expertise and make a meaningful impact.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
CDE Lightband- Electric
10.2021 - Current
- Conduct 45-60 calls each day.
- Processed voucher submissions, date changes, and billing adjustments.
- Managed Salesforce scheduling tasks for digital offerings.
- Managed activation and deactivation of electric and broadband service accounts.
- Handled a consistent volume of daily broadband email inquiries.
Claims Representative
Asurion
01.2021 - 10.2021
- Managed 20-30 calls daily.
- Handled 35 claims daily from e-mail queue.
- Reviewed and decided on product claims.
- Gathered service fees.
Insurance Customer Service Representative
Kepro
10.2018 - 08.2020
- Managed a high volume of more than 80 calls each day.
- Managed application filing for candidates in the state health program.
- I AM
- Maintained the confidentiality of sensitive information.
- Supported customers in navigating their insurance policies and appeal privileges.
- From August 2020 to January 2021, position included a furlough period in July because of COVID.
Accident Management Representative
Agero
05.2017 - 10.2018
- Managed multiple tasks consistently and efficiently.
- Logged motor vehicle accident reports.
- Processed claim submissions accurately.
- Gathered payments promptly.
- Coordinated towing service schedules.
- Ensured alignment of overriding fees with corporate regulations.
Education
Diploma - undefined
West Creek High School
05.2014
Skills
- MICROSOFT OFFICE
- ONE NOTE
- MICROSOFT TEAM
- OUTLOOK/EMAIL
- INTERCOM
- TECHNICAL/PRODUCT KNOWLEDGE
- COMPUTER COMPETENCE
- UNDERSTANDING OF CUSTOMER
- TYPING
- CLEAR COMMUNICATION
- TIME MANAGEMENT
- BUILDING CUSTOMER LOYALTY
- COMPLAINT RESOLUTION
- FLEXIBILITY
- SALESFORCE
- MILSOFT
Timeline
Customer Service Specialist
CDE Lightband- Electric
10.2021 - Current
Claims Representative
Asurion
01.2021 - 10.2021
Insurance Customer Service Representative
Kepro
10.2018 - 08.2020
Accident Management Representative
Agero
05.2017 - 10.2018
Diploma - undefined
West Creek High School