Summary
Overview
Work History
Education
Skills
Timeline
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Latoya James

Port Wentworth,GA

Summary

To obtain a position that will utilize my extensive customer service and management skills, while providing effective communication to the department. Equipped with strong-problem solving abilities, willingness to learn, reliability and team leader skills. Poised to contribute to team success and achieve positive results. Ready to tackle challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Brand Ambassador

Ralph Lauren
10.2023 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.

General Liability Claims Adjuster Coordinator

Kohl's Inc.
03.2022 - 12.2024
  • Demonstrated adaptability in handling a diverse range of general liability claims, resulting in well-rounded expertise and strong problem-solving skills.
  • Conducted thorough investigations of claims to determine coverage, liability, and damages.
  • Contributed valuable input during team meetings by sharing insights on lessons learned from past cases, resulting in improved departmental performance overall.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Negotiated fair and equitable settlements with claimants, attorneys, and medical providers.

Executive Correspondence Lead

Kohl's Inc.
08.2017 - 03.2022
  • Diffuse escalated concerns by utilizing customer relations skills and recap resolution to Senior Executives.
  • Promptly respond to inquiries by prioritizing emails, letters, and phone calls from customers, stakeholders, or colleagues.
  • Exercise superior communication, decision making and judgement when determining the best possible outcome for the business and customer.
  • Developed highly empathetic customer relationships and earned a reputation for delivering excellent customer service

Team Leader- CSR

Kohl's Inc.
01.2010 - 08.2017
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Milwaukee Western Bank

Bank Teller-CSR 2
02.2007 - 06.2010
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

No Degree - Business Administration

Johnson And Wales University
Providence, RI

Associate of Arts - Liberal Arts And Sciences

Milwaukee Area Technical College
Milwaukee, WI

High School Diploma -

Messmer High School
Milwaukee, WI
01-2002

Skills

  • Reliability
  • Problem-solving abilities
  • Time management
  • Attention to detail
  • Excellent communication
  • Organizational skills

Timeline

Brand Ambassador

Ralph Lauren
10.2023 - Current

General Liability Claims Adjuster Coordinator

Kohl's Inc.
03.2022 - 12.2024

Executive Correspondence Lead

Kohl's Inc.
08.2017 - 03.2022

Team Leader- CSR

Kohl's Inc.
01.2010 - 08.2017

Milwaukee Western Bank

Bank Teller-CSR 2
02.2007 - 06.2010

No Degree - Business Administration

Johnson And Wales University

Associate of Arts - Liberal Arts And Sciences

Milwaukee Area Technical College

High School Diploma -

Messmer High School

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Latoya James