LaToya R Holmes
Rochester,NY
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
22
22
years of professional experience
Work History
Dispatcher
Spectrum Cable
06.2003 - 12.2022
- Ensure orders are fulfilled on time by routing workflow and providing support to assigned Field Technical Operations teams throughout day
- Makes direct contact with customers to provide appointment details and other pertinent scheduling information
- Handles high level customer escalations with tact and discretion
- Uses probing questions to identify root cause of customer issues
- Analyzes billing system and diagnostic tools to identify customer issues
- Updates information and changes in specialized computer system
- Directed dispatching, routing, and tracking of 40 fleet vehicles
Manager
Wakanda Property Management, Inc.
06.2019 - 07.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed over 15 contractors per day
- Utilizes SharePoint and Office Suite.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
Master of Arts - Human Resources Development
Villanova University
Villanova, PA06.2024
Bachelor of Arts - Business Administration/Entrepreneurship
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Tucson, AZ06.2022
Associate of Applied Science - Business Administration
EVEREST INSTITUTE
Rochester, NY06.2003
Skills
- Computer proficiency
- Leadership experience
- Communication skills
- Organizational know-how
- Project management
- Collaboration talent
- Problem-solving abilities
- Decision-making
- Confidentiality
- Prioritizing Calls
- Schedule Coordination
- Customer Relationship Management
- Coaching and mentoring
- Verbal and written communication
Timeline
Manager
Wakanda Property Management, Inc.
06.2019 - 07.2021
Dispatcher
Spectrum Cable
06.2003 - 12.2022
Master of Arts - Human Resources Development
Villanova University
Bachelor of Arts - Business Administration/Entrepreneurship
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Associate of Applied Science - Business Administration
EVEREST INSTITUTE
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