LaToya S. Dobson
Brunswick,Ga
Summary
To work for a company in which I can utilize my skills and education as well as grow from within.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Human Resources Representative
Coastal Health District
Brunswick, GA
08.2014 - 01.2022
- Received telephone calls and visitors
- Ensure all employees are in compliance with CPR certifications and nursing licenses
- Assisting WIC, Emergency Preparedness and Human Resources when needed.
- Issue out district vehicles to staff traveling related to work
- Handled multiple tasks, meet deadlines, and attend details in the completion of assignment
- Verified employment verification
- Gather information and prepare reports as assigned
- Filed paperwork, sorted and delivered mail, and maintained office organization.
Certified Nursing Assistant (PRN)
Hospice Of The Golden Isles
Brunswick, GA
06.2019 - Current
- Acknowledged ability to interact with a multi-disciplinary team to ensure patient care and satisfaction
- Demonstrated compassion while providing care and enhancing quality during patient final days
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Coastal Health District
Brunswick, GA
08.2014 - 01.2022
- Answer and route calls to proper departments
- Ensure all employees are in compliance with CPR certifications and nursing licenses
- Assisting WIC, Emergency Preparedness and Human Resources when needed
- Issue out district vehicles to staff traveling related to work
- Handled multiple tasks, meet deadlines, and attend details in the completion of assignment
- Verified employment verification
- Hospice
WIC Call Center Representative
Manpower/Coastal Health District
Brunswick, GA
04.2014 - 08.2014
- Handled inbound calls pertaining to scheduling expectant mothers, breastfeeding mothers and children under the age of 5 for WIC services
- Made outbound calls reminding clients of their appointments and what to bring in
- Updated clients mailing information
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
- Delivered prompt service to prioritize customer needs.
Certified Nursing Assistant
Hospice, Golden Isles
Brunswick, GA
07.2009 - 11.2013
- Assisted patients with ambulation and exercise
- Reported any problems or changes in patient’s condition to Hospice Nurse
- Assisted with medication that are normally self-administered
Human Resources Representative/Property Clerk
Brunswick Job Corps
Brunswick, GA
12.2006 - 08.2008
- Perform customer service functions by answering employee requests and questions
- Handled workmen compensation claims
- Reconcile healthcare benefits
- Conducted exit interviews
- Checked in vendors in and out
- Routed calls to proper departments
Team Leader/Collections Specialist II
Metris Companies
Jacksonville, FL
09.2002 - 11.2005
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
Online Technical Support Specialist
Bank Of America
Jacksonville, Florida
08.2000 - 10.2003
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Retained existing clients and developed 80 new accounts by extending high quality and efficient support service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Specialist
Covergy's (AT&T Wireless)
Jacksonville, Florida
06.1999 - 09.2001
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
Diploma (LPN) - Nursing
Coastal Pines Technical College
Bachelors of Science - Operations Management
Remington Technical College
02.2006
Associates of Science - Internet Information Systems
Remington Technical College
08.2004
Diploma - Academics
Glynn Academy
06.1999
Skills
- 8 years (Hospice) certified nursing assistant
- 8 years Administrative Assistant
- 5 years Technical Support (Online)
- 10 years Customer Service Experience
- 7 years Collections Experience
- 7 years Public Health
- 3 years Human Resources
- 3 years Laboratory Assistant
- 4 years Dental Office Assistant
Accomplishments
- Business Etiquette (2020, Coastal Pines Technical College)
- Directors Honors (2005 , Remington Technical College)
- President's Honors (2003, Remington Technical College)
- Certificate of of Appreciation (2021,FLETC)
- Wound Care (2013, Southeast Georgia Hospital)
Certification
Certified Nursing Assistant (CN0028890811) Exp: 04/2023
CPR Certification Exp: 08/2023
Training
Stop the Bleeding
HIPPA
Child Abuse (Mandated Reporter)
Harassment
CPR
Excellent References Upon Request
3
Timeline
Certified Nursing Assistant (PRN)
Hospice Of The Golden Isles
06.2019 - Current
Administrative Assistant/Human Resources Representative
Coastal Health District
08.2014 - 01.2022
Coastal Health District
08.2014 - 01.2022
WIC Call Center Representative
Manpower/Coastal Health District
04.2014 - 08.2014
Certified Nursing Assistant
Hospice, Golden Isles
07.2009 - 11.2013
Human Resources Representative/Property Clerk
Brunswick Job Corps
12.2006 - 08.2008
Team Leader/Collections Specialist II
Metris Companies
09.2002 - 11.2005
Online Technical Support Specialist
Bank Of America
08.2000 - 10.2003
Customer Service Specialist
Covergy's (AT&T Wireless)
06.1999 - 09.2001
Diploma (LPN) - Nursing
Coastal Pines Technical College
Bachelors of Science - Operations Management
Remington Technical College
Associates of Science - Internet Information Systems
Remington Technical College
Diploma - Academics
Glynn Academy