Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latoyia Mhoon

Dallas,United States

Summary

  • Excellent communication skills, which include both written and oral

Public service professional with proven track record in enhancing community welfare and safety. Skillfully managed public initiatives, consistently delivering positive outcomes through teamwork and adaptability. Known for effective communication and problem-solving abilities, ensuring optimal service delivery.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2026
2026
years of professional experience

Work History

Public Safety Screener

Dallas County Marshal Services
06.2024 - Current
  • Operated advanced screening equipment to identify prohibited items effectively.
  • Collaborated with team members to maintain a secure environment in high-traffic areas.
  • Assisted in training new staff on screening procedures and safety protocols.
  • Prevented unauthorized access to secure areas by verifying credentials and monitoring CCTV systems for suspicious activity.
  • Improved efficiency in screening process through effective communication with passengers about security regulations.
  • Mitigated potential risks by promptly reporting any suspicious behavior or activities to supervisory staff members.
  • Increased courthouse employees/staff and the public satisfaction instructions through courteous interactions and expedient resolution of inquiries related to the screening process.
  • Participated in regular drills and training sessions to enhance emergency response capabilities.
  • Wrote reports of daily activities, property and equipment damage and unusual occurrences.
  • Reduced risk of potential threats by identifying prohibited items in carry into the courtroom.
  • Responded effectively to security incidents and provided guidance regarding security procedures.
  • Discretely observed behavior and demeanor of the public and staff to screen for suspicious actions.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling

Public Service Officer (PSO)

City of Dallas – Dallas Police Department
  • Received and processed inmates into custody of institution;
  • Took charge of personal property during booking heavy
  • Citizen/customer service contact resolving complaints and/or conflicts
  • Read and comprehend rules, regulations, policies, procedures and the law for purposes of ensuring appropriate PSO behavior/response and performing activities involving the public.
  • Subdue resisting subjects using hands and feet while employing defensive tactics maneuvers of approved nonlethal weapons.
  • Communicated efficiently with other agencies such as Parkland nurses, State troopers, Dallas County Sheriffs, and other city officials
  • Also process warrants into the departments database/ RMS. Also familiar with NCIC/TLET.
  • Knowledgeable with livescanning/ fingerprinting /investigative support experience with a municipal, county, state or federal regulatory agency.

PSE Clerk

United States Postal Service
  • Performed a variety of clerk duties required to process mail using automated mail processing equipment or manual methods
  • On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-processable items;
  • Entered sort plan and starts equipment; monitored flow of mail to ensure continuous feed; sweeped separated mail from bins stackers; and stops equipment when distribution run or operation is completed.
  • Ran machine reports, cleared jams and contacts maintenance for assistance when required.
  • In addition, I also performed other duties when needed: service at public window for non-financial transactions; maintain records of mails;
  • Examined balances in advance deposit accounts; and record and bill mail requiring special service.
  • Followed established safe work methods, procedures and safety precautions while performing all duties.
  • Performed other duties as assigned.

Education

Dental Certification -

Arkansas Northeastern Community College
Blytheville, Arkansas

Skills

  • Aligns goals with strategic direction
  • Understanding human behavior
  • Adapt quickly in fast-paced settings
  • Strong customer service abilities
  • Completed coursework in medical terminology and office administration
  • Solid grasp of Microsoft Suite and Outlook

Timeline

Public Safety Screener

Dallas County Marshal Services
06.2024 - Current

Public Service Officer (PSO)

City of Dallas – Dallas Police Department

PSE Clerk

United States Postal Service

Dental Certification -

Arkansas Northeastern Community College

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Latoyia Mhoon