Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latoyia M. Johnson

Hardeeville,SC

Summary

I have ten years of professional experience. I am seeking a career in Healthcare Administration, in which I have six years of experience. I am highly organized, enthusiastic and a dedicated employee who can be a dependable contributor to the excellence and success of a company. I am a seasoned professional who has a proven track record of providing excellent administrative strategies, identifying problems, implementing solutions and customer service. I am a resourceful team player and innovative problem solver with the ability to motivate others and take initiative when necessary. I desire a position in a company with exhaustive multitasking needs and growth potential.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medication Technician

The Palmettos of Bluffton
03.2024 - Current
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare.
  • Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Provided compassionate care to residents, improving their overall well-being and satisfaction.
  • Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.

Customer service representative

EviCore Healthcare
01.2017 - 03.2023
  • Main responsibilities consist of monitoring my overall performance daily; creating a positive work environment that delivers quality customer service
  • Selected Accomplishments:
  • Create new ways to improve performance and create efficiencies
  • Create and maintain work relationships between the clients and business
  • Work with Sites, patients and physician’s office to investigate and resolve pre-certification question and/or concerns and preempt unanticipated issues
  • Maintain a working knowledge of all processes and procedure changes, CPT coding and updated training material
  • Knowledge of core Non-Clinical business processes and the work performed in various departments
  • Monitoring work flows and call queues to ensure appropriate metrics are achieved
  • Maintained high level of confidentiality
  • Maintain and execute on both platforms ISA and IO

Sales Associate

Parkers
11.2013 - 12.2016
  • Main responsibilities consist of maximizing sales by providing extraordinary customer service, while managing operations of assigned store
  • Selected Accomplishments:
  • Sales, training, and company information deemed necessary to manage customer service and Front-End operations
  • Decision-making and problem solving in regards to task priorities, utilization of supplies and budgets
  • Ensured quality assurance by checking dates and actively processing reclamation
  • Filing invoices in prospective location until checks were cleared and balanced

Education

High School Diploma -

Jasper County High School
05.2007

Skills

  • Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)
  • Certified Medication Technician (CMT)
  • Healthcare regulations
  • Patient Care
  • Activities of Daily Living ADL Support

Certification

  • CNA - Certified Nursing Assistant
  • CMT - Certified Medication Technician

Timeline

Medication Technician

The Palmettos of Bluffton
03.2024 - Current

Customer service representative

EviCore Healthcare
01.2017 - 03.2023

Sales Associate

Parkers
11.2013 - 12.2016

High School Diploma -

Jasper County High School

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Latoyia M. Johnson