Latoyia Pearson
Customer Service Representative
DeSoto
Summary
Knowledgeable customer service representative with background in supporting clients through health and nutrition programs. Provided excellent customer service while managing clerical tasks and assisting with program enrollments. Demonstrated strong organizational skills and effective communication to ensure smooth office operations.
Overview
8
8
years of professional experience
Work History
WIC Clerk
City of Dallas
09.2021 - Current
- Enhanced client satisfaction by providing efficient and accurate WIC services.
- Streamlined appointment scheduling for clients, improving overall office efficiency.
- Provided excellent customer service to a diverse population, fostering trust and rapport with clients.
Property Manager
Public Storage
02.2019 - 09.2021
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Front Desk Receptionist
Homewood Suites by Hilton
08.2017 - 02.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Eau Claire High School
Eau Claire MI 05.2001 -
Skills
Data entry proficiency
Appointment scheduling
Effective communication skills
Microsoft office
Documentation and paperwork
Data entry
Verbal communication
Record keeping
Timeline
WIC Clerk
City of Dallas
09.2021 - Current
Property Manager
Public Storage
02.2019 - 09.2021
Front Desk Receptionist
Homewood Suites by Hilton
08.2017 - 02.2019
High School Diploma -
Eau Claire High School
05.2001 -
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