Cortney Marshall

• Performed clerical duties such as filing paperwork, copying documents, faxing forms.
• Conducted interviews with applicants, explaining benefits process, and which programs were available.
• Informed applicants of other agencies providing useful or related assistance.
• Processed applications for new WIC participants, including verifying eligibility.
• Implemented measurements of weight, height and hemoglobin levels in pregnant patients, children and infants.

Updated client account information and records in company databases.

• Provided guidance on the mortgage process to customers including pre-qualification, loan application, underwriting, closing procedures and post-closing activities.
• Followed up with lenders on status of loans in process.
• Established rapport with prospects quickly via telephone conversations and built trust-based relationships with them within a short period of time.
• Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
• Called prepared lists of leads and read short scripts to promote products and services.

• Managed phone reservations for tee times at multiple golf courses nationwide.
• Routed customers to golf shop when requiring assistance.
• Informed customers about tee time availability, pricing, and discounts.
• Reviewed guest details and payment options to guarantee precision.

• Processed travel bookings for over 100 incoming calls from Chase and Capital One cardholders, utilizing their travel points.
• Provided timely solutions to customer issues and complaints.
• Executed transactions involving credit and debit cards securely.
• Assisted clients in securing the lowest possible fares and rates.
• Informed customers of visa and passport requirements.