Latreas Palmer
McDonough,GA
Summary
Offering warm demeanor and excellent communication skills suited for customer interaction, eager to learn and grow in call center environment. Brings ability to quickly grasp new concepts and master tools essential for customer service roles. Ready to use and develop problem-solving and active listening skills as a Customer Service Representative
Overview
19
19
years of professional experience
Work History
Life Insurance Agent
People Helping People (PHP)
02.2021 - 04.2023
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Center Director
Lillie's Lil Lamb Learning Center
06.2022 - 04.2023
- Developed strong community relationships to support center programs and initiatives.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Assisted in recruiting, hiring and training of team members.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Fostered caring and safe environment for children and parents.
- Kept facility in compliance with all applicable standards and laws.
Center Director
Ivywood Academy
05.2023 - 02.2024
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Kept facility in compliance with all applicable standards and laws.
- Fostered caring and safe environment for children and parents.
- Oversaw VPK program and its day to day operations
- Cultivated and strengthened relationships with children and families.
- Promoted a positive learning environment by fostering collaboration among staff members and addressing conflicts professionally.
- Conducted regular performance reviews, contributing to culture of continuous improvement and professional development.
Education Coordinator
Catholic Charities of the Archdiocese of Miami
02.2016 - 06.2019
- Promoted a positive learning environment through effective classroom management strategies and fostering strong relationships with students.
- Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
- Oversee VPK and school readiness contracts, teacher recruitment and training
- Plan and conduct individual reflective meetings with teachers at least once per month
- Research and locate various trainings for teaching staff to participate in
Education Coordinator
Capital Area Community Action Agency
05.2014 - 02.2016
- Promoted a positive learning environment through effective classroom management strategies and fostering strong relationships with students.
- Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
- Oversee VPK and school readiness contracts, teacher recruitment and training
- Plan and conduct individual reflective meetings with teachers at least once per month
- Research and locate various trainings for teaching staff to participate in
Center Director/Teacher
Capital Action Community Area Agency
08.2013 - 05.2014
- Developed strong community relationships to support center programs and initiatives.
- Implemented policies and procedures to ensure compliance with state and federal mandated requirements
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
- Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Fostered caring and safe environment for children and parents.
- Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
- Led and motivated young people from diverse backgrounds, fostering improved job and social skills.
- Fostered positive learning environment, leading to noticeable improvements in student engagement and satisfaction.
Teacher
Capital Action Community Action Agency
08.2012 - 05.2013
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Teacher
Kids Incorporated, Inc.
01.2012 - 07.2012
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Children's Supervisor
Kohl's
02.2008 - 12.2010
- Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
- Maintained a visually appealing, clean, and well-organized retail space to maximize customer experience.
- Collaborated with team members to achieve shared objectives in a fast-paced retail environment.
- Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.
- Hired, trained and scheduled retail staff, prioritizing tasks for completion before anticipated deadlines.
In-Stocks Team Member
Target
06.2005 - 02.2008
- Consistently met or exceeded company targets for stocking speed while maintaining a high level of accuracy in item placement.
- Supported sales floor operations by quickly responding to requests for additional stock or assistance with locating products.
- Enhanced customer satisfaction with prompt and accurate product replenishment on store shelves.
- Replenished and relocated merchandise on and off sales floor.
- Prevented stock discrepancies by diligently scanning items during the unloading process from trucks into the storage area.
- Filled and straightened merchandise displays to meet layout and merchandise standards.
Education
Bachelor of Science - Family And Child Sciences
Florida State University
Tallahassee, FLMaster of Arts -
Ashford University
Clinton, IASkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Professional telephone demeanor
- Call management
- Follow-up skills
Timeline
Center Director
Ivywood Academy
05.2023 - 02.2024
Center Director
Lillie's Lil Lamb Learning Center
06.2022 - 04.2023
Life Insurance Agent
People Helping People (PHP)
02.2021 - 04.2023
Education Coordinator
Catholic Charities of the Archdiocese of Miami
02.2016 - 06.2019
Education Coordinator
Capital Area Community Action Agency
05.2014 - 02.2016
Center Director/Teacher
Capital Action Community Area Agency
08.2013 - 05.2014
Teacher
Capital Action Community Action Agency
08.2012 - 05.2013
Teacher
Kids Incorporated, Inc.
01.2012 - 07.2012
Children's Supervisor
Kohl's
02.2008 - 12.2010
In-Stocks Team Member
Target
06.2005 - 02.2008
Bachelor of Science - Family And Child Sciences
Florida State University
Master of Arts -
Ashford University
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