Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latrease Green

Mesquite

Summary

Dynamic leader with a proven track record at Ronald McDonald's Place, enhancing customer satisfaction and optimizing operations overnight. Skilled in people management and data analysis, I've significantly improved service quality and operational efficiency. My approach fosters a safe, engaging environment, demonstrating strong leadership and customer service excellence.

Highly skilled Life Enrichment professional with proven track record in enhancing quality of life for residents through engaging programs and activities. Strong focus on team collaboration, achieving results, and adapting to changing needs. Expertise in program development, event planning, and fostering community. Known for reliability, creativity, and strong interpersonal skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Overnight Manager (Part Time)

Ronald McDonald's Place
08.2020 - Current
  • Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
  • Created strategic plans in collaboration with upper management to increase sales during overnight hours, taking advantage of unique customer demographics and shopping patterns.
  • Optimized resource allocation for various tasks such as stocking shelves, cashiering duties, cleaning duties using data analysis insights from previous shifts'' performances.
  • Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
  • Creating a welcoming environment for families from all over the world. Ensuring that they are coming into a safe and cleanly atmosphere.

Life Enrichment Director

Christian Care Center & Services
07.2013 - Current
  • Collaborated closely with residents, using effective communication to better understand favorite activities.
  • Assessed individual needs of residents regularly to ensure appropriate support was provided in terms of physical, emotional, mental health care services.
  • Enhanced residents'' quality of life by implementing personalized and engaging activities programs.
  • Managed budgetary constraints while providing high-quality programming options for all residents.
  • Implemented dementia-focused trainings for staff to better understand and support residents experiencing cognitive decline.
  • Evaluated program effectiveness through ongoing feedback from residents, families, and staff members, making improvements as needed.
  • Structured monthly activity calendars based on feedback received from both internal and external stakeholders.
  • Increased resident participation in activities by creating diverse and inclusive events tailored to individual interests.
  • Coordinated special events such as holiday celebrations, trips, and guest speakers to enrich the overall experience of residents.

Direct Care Specialist Lead

Jonathan's Place
12.2013 - 08.2020
  • Assisted clients with daily activities, ensuring comfortable and safe living environment.
  • Enhanced patient well-being by administering prescribed medications and monitoring side effects.
  • Provided emotional support, fostering trusting relationships with clients.
  • Improved residents' quality of life by organizing recreational activities and social events.

Education

Associate in Social Services - Social Services

Prairie State College
Chicago Heights, IL
08-1992

Skills

  • Employee relations
  • Strong leadership
  • Customer service
  • People management
  • Guest assistance
  • Conflict resolution
  • Inventory monitoring
  • Security awareness
  • Reception oversight
  • Reservations management
  • Staff training experience

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • First Aid, CPR, and AED Instructor Certification - American Red Cross.
  • MPAP 1 & 2 , 2017
  • NCCAP, National Certification Council Activities Professionals, 2018

Timeline

Overnight Manager (Part Time)

Ronald McDonald's Place
08.2020 - Current

Direct Care Specialist Lead

Jonathan's Place
12.2013 - 08.2020

Life Enrichment Director

Christian Care Center & Services
07.2013 - Current

Associate in Social Services - Social Services

Prairie State College

Similar Profiles

CREATE PROFILE
Latrease Green