LATRECE BRISKER
Cerritos,Ca.
Summary
To encourage strong employee engagement for future growth and development while defining goals that give rise to the desired outcomes that support Long Beach Transit’s mission and values.
Accomplished Supervisor focused on achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
9
9
years of professional experience
Work History
SUPERVISOR
TRANSIT SERVICE AND DELIVERY, LONG BEACH TRANSIT
Long Beach, CA
06.2018 - Current
- Encourage strong community engagement
- Knowledgeable in labor relations and FTA regulations
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated groups of 25+ employees on-time performance, off lot performance, unclassified fare average and offered coaching when needed to improve weak areas.
- Adjusted job assignments and daily schedules in HASTUS for 75+ Extra-board operators to keep pace with dynamic business needs, factoring in processes, employee knowledge , customer demands and financial accountability.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness by distributing monthly safety reminders and coaching.
- Developed training, task and process guidelines and communicated clear and concise directions to employees at height of Covid-19 pandemic.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands in order to keep our community moving
- Assisted in recruiting and hiring of transit bus operators
- Attended committee meetings with OnBoard Oxygen to propose, discuss and achieve customer service excellence company wide.
- Maintained updated and detailed records of calls in physical and electronic database
- Directed dispatching, routing and tracking of 200+ fleet vehicles
- Evaluated and adjusted over 35 routes based on daily needs and available workers
- Monitored flow of paperwork and directed information to appropriate departments
BUS OPERATOR
LONG BEACH TRANIST
Long Beach, CA
03.2017 - 06.2018
- Adheres to all Department of Transportation (DOT) regulations and guidelines
- Assists customers using wheelchairs or other mobility devices
- Transports customers and assist in making important travel decisions
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Obeyed federal, California state and local traffic laws and regulations to enable safe transportation outcomes.
- Maintained safe driving record
- Surpassed company required KPI's
CUSTOMER SERVICE CLERK
LONG BEACH TRANIST
Long Beach, CA
06.2015 - 03.2017
- Greet customers at sales window and provide direct customer service assistance on variety of request
- Respond to full range of customer questions, concerns, and complaints related to LBT operations, including schedules and fares
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used strong interpersonal communication skills to convey information to others
- Helped program leaders with administrative support duties
- Assisted with special events and programs
- Responded to customer calls and emails to answer questions about Long Beach Transit services.
Lead Customer Service Specialist
DS Services Of America
Pasadena, CA
03.2013 - 06.2015
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Reviewed associate performance to identify training needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
- Planned and implemented performance improvement and quality assurance programs
Education
Associate of Arts - Communications
Long Beach City College
Long Beach, CA03.2023
Skills
- Problem-solving
- Strategic planning
- Leadership
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Team Building
- Training and mentoring
- Excellent Communication
- Flexible and Adaptable
Timeline
SUPERVISOR
TRANSIT SERVICE AND DELIVERY, LONG BEACH TRANSIT
06.2018 - Current
BUS OPERATOR
LONG BEACH TRANIST
03.2017 - 06.2018
CUSTOMER SERVICE CLERK
LONG BEACH TRANIST
06.2015 - 03.2017
Lead Customer Service Specialist
DS Services Of America
03.2013 - 06.2015
Associate of Arts - Communications
Long Beach City College