Latreda Johnson

• Ensured seamless transitions by collaborating with landlords on gas service agreements.
• Facilitated regulatory compliance through detailed gas usage reports for property owners.
• Coordinated accurate meter readings with technicians for effective service adjustments.
• Resolved billing discrepancies, enhancing customer satisfaction through thorough investigations.
• Managed bankruptcy claims, ensuring accurate settlements through court liaison and coding.
• Optimized meter data management processes, ensuring compliance with regulatory standards.

• Enhanced operational efficiency by forging strong partnerships with small businesses.
• Improved sales outcomes through training retail teams on new product offerings.
• Generated new business leads via strategic cold-calling and social selling tactics.
• Achieved measurable sales growth by presenting integrated software solutions to clients.
• Increased customer engagement by educating clients on innovative product solutions.
• Expanded client base by pioneering social selling approaches and lead-generation campaigns.

• Achieved exceptional customer satisfaction by effectively addressing and resolving inquiries.
• Closed business deals through successful negotiation with key clients and stakeholders.
• Enhanced team performance by hiring, training, and mentoring staff effectively.
• Improved store profitability by managing operations, boosting sales, and reducing costs.
• Exceeded sales quotas, driving significant increases in monthly sales and profitability.
• Implemented strategic sales plans, enhancing revenue and fostering continuous improvement culture.

Exhibits quality customer service from greeting point through departure ensuring that all aspects of customers needs are met an

that every customer has a positive experience

Developed personalized sales strategies to enhance customer engagement and drive revenue growth.

Trained and mentored junior sales representatives to improve team performance and knowledge retention

Other duties include service activations, processing ESN (electronic

serial number) changes and bill payments

Equipment replacement and processed price plan

changes and upgrades

Ensures that all appropriate documentation and data entry is

complete

Assists in administrative functions of store, including cash

management and asset protection of store inventory

Reconciles cash (bank deposit, safe fund/till fund, daily financial

transactions) and follow bank deposit procedures. Performs reporting functions as required

Adhered to company policies and scripts to consistently achieve

call-time and quality standards.

Responded to customer calls and emails to answer questions about

products and services.

Placed outbound customer service or customer satisfaction calls to

follow up on issues.

Learned and maintained in-depth understanding of product and

service information to offer knowledgeable and educated responses to diverse customer questions.

Processed debit and credit card and electronic check payments.

Approved and terminated customer contracts upon request.

Collaborated with shipping team to track shipments, verify orders

and handle product returns.

In the top 5 monthly for phone adds, superior customer service, de

escalating customers, ad low calls times on each call

• Achieved quarterly sales targets through strategic planning and effective outreach.
• Enhanced new sales associates' knowledge with comprehensive training programs.
• Conducted customer training on wood floor installation and carpet care techniques.
• Assisted customers in selecting appropriate tools for various home improvement tasks.
• Delivered exceptional customer service, ensuring satisfaction and loyalty.
• Drove revenue growth through successful upselling and cross-selling strategies.

• Enhanced customer satisfaction by efficiently processing transactions at point-of-sale systems.
• Resolved customer inquiries and concerns to improve overall shopping experience.
• Ensured compliance with company standards by maintaining organized cash register area.
• Trained new cashiers on effective operational procedures and customer service techniques.
• Implemented key process improvements to streamline cash inventory management and reconciliation.
• Strengthened security measures to mitigate risks associated with large cash transactions.