Kevin Jones
Sr. Business Account Executive
Hanover,Md
Summary
Experienced EDI Coordinator skilled in troubleshooting and resolving errors, performing quality assurance audits and training support staff to enhance processes. Excellent communication, planning and problem-solving skills.
Overview
10
10
years of professional experience
Work History
EDI Analyst
Echolink Solutions
Baltimore, Maryland
2019.08 - Current
- Created and maintained EDI customers maps
- Responsible for going into new customer situations and doing the initial evaluation of a project
- Developing the necessary platforms to connect two systems together
- Trouble shooting resources on the main application used to process files within the company, and frequently assist in correcting/identifying issues in the application
- Depending on the severity of the errors, reports are relayed to the appropriate contact to have them corrected in a timely manner.
- Ran, reviewed and submitted daily reports using DelBoomi.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships.
Sr. Account Business Manager
Firstdata Merchant Services
Baltimore, MD
01.2015 - 01.2022
- Developed customer relationships and increased overall sales by 120%
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 140% to quota
- Exceptional computer skills
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Met with customers to discuss and ascertain needs, tailored solutions, and close deals
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
Education
General Studies - General Studies
Wyandanch Memorial High, States
Wyandanch, NYSkills
- Persuasive Negotiations
- Correcting File errors
- Profitability Assessments
- Salesforce Software
- Customer Needs Assessments
- Business Analytics
- Organizational Systems
- Application Security
- CRM/Teams/Salesforce/Outlook
- Interpersonal and Written Communication
- Credit and Debt Card Processing
- Data Integrity
- Business Objective Analysis
- Inventory Management and Planning
- Report analysis
- Provider research
- Business relationship development
- Root Cause Analysis
- Mapping New Trading Partners
- Planning and Coordination
- Critical Thinking
- Excellent Communication
- Multitasking Abilities
- Interpersonal Communication
- [Type] Software Proficiency
Affiliations
Public (P)
Public (P)
Public (P)
Additional Information
US Army 1982-1997
Honorably served
Middle East Campaign
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Train your mind to be grateful, think positively, and manifest what you want.
Timeline
EDI Analyst
Echolink Solutions
2019.08 - Current
Sr. Account Business Manager
Firstdata Merchant Services
01.2015 - 01.2022
General Studies - General Studies
Wyandanch Memorial High, States