Desired Job Title
Medical BillerBusiness Office Payment PosterPatient Account RepresentativeWork Type
Full TimeLocation Preference
On-SiteHybridLocation: Red Oak, TXGrand Prairie, TXWaxahachie, TXMidlothian, TXDallas, TX
Open to relocation: No
Verified
This profile is verified using an email address.
Latreda Maxie
Red Oak,TX
Work Preference
Summary
Experienced in strong customer service, medical billing and claims processing with a strong ability to resolve customer crises and pursue past due balances. Skilled in processing invoices and payments with attention detail. Adept at maintaining positive patient interactions and outcomes.
- Worked with over 5k patients annually and retained rapport between providers, patients, payors and billing department.
- Proficient in working and updating aging reports in a timely manner.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Billing Office Floater
Texas Retina Associates
Dallas, Texas
11.2018 - 03.2020
- Entered and managed patient data for administrative systems supporting 15 locations.
- Processed and posted insurance payments to 300+ encounters daily.
- Resolved billing inquiries and claims efficiently for Medicare patients.
- Managed Medicaid applications and renewals for diverse populations.
- Collected patient payments and provided accurate information on billing account disputes.
Medicare Representative
Nextcare CBO
Dallas, TX
07.2018 - 09.2018
- Collected patient insurance.
- Updated Coordination of Benefits.
- Processed claims and resolved billing inquiries for clients efficiently.
- Assisted clients with Medicare enrollment processes and documentation.
- Worked claims appeals.
- Performed outbound calls for claim appeals and reconsideration while working aging reports, correspondence, emails and voicemails from patients and various insurance carriers.
Medicaid Representative
Nextcare CBO
Dallas, TX
06.2018 - 07.2018
- Performed duties in a calm and professional manner.
- Verified primary and secondary insurances. Updated coordination of benefits, for 135+ locations as needed.
- Processed claims and resolved discrepancies using specialized software systems.
- Managed Medicaid applications and renewals for diverse client populations.
- Provider credentialing reporting and resolution.
- Communicated effectively with clients to address concerns and inquiries promptly.
Contract Services Representative
Nextcare CBO
Dallas , TX
10.2017 - 06.2018
- Collected payments from employers and patients.
- Managed customer inquiries and provided accurate information regarding services, billing and account disputes.
- Performed outbound calls to employers, labs and patients.
- Worked aging reports, correspondence, responded to emails and voicemails.
- Posted payments and transferred credits.
- Processed and performed completion of claims to payers and employers for 135 clinic locations nation-wide.
Self Pay Representative
Nextcare
Dallas, TX
08.2014 - 10.2017
- Performed duties in a calm and professional manner.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Contact patients to discuss payment and developed payment plans.
- Entered patient data into administrative systems.
- Consistently met daily performance goals set by management team members.
Education
Medical Billing and Reimbursement
Medical Billing Course.com
Texas Southern University
Houston, TXTimeline
Billing Office Floater
Texas Retina Associates
11.2018 - 03.2020
Medicare Representative
Nextcare CBO
07.2018 - 09.2018
Medicaid Representative
Nextcare CBO
06.2018 - 07.2018
Contract Services Representative
Nextcare CBO
10.2017 - 06.2018
Self Pay Representative
Nextcare
08.2014 - 10.2017
Medical Billing and Reimbursement
Medical Billing Course.com
Texas Southern University
Skills
- Claims processing
- Customer crisis resolution
- Invoice and payment processing
- Medicare and Medicaid knowledge
- Effective patient commnuication
- Works well with staff, management and physicians
- Uses consistent good judgment and discretion
- Ability to read, understands, and follow oral and written instructions
- Able to take initiative when confronting or solving problems