Latrell Mahoney
Gastonia,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Partner Driver
Uber Technologies
01.2016 - Current
- Ensure the safety of all riders
- Pick up patrons and greet them when entering vehicle
- Provide a safe place for your riders to be picked up and dropped off
- Provide a safe driving experience for your riders and get them to their destinations
- Ensure that all patrons have properly used the mobile application to close their ride share
Delivery Service Partner Driver
Uber Technologies
06.2021 - 02.2024
- Driving an oversized delivery van on highways, local streets, and neighborhoods
- Providing delivery services to houses, mobile parks, apartments, businesses, and lockers
- Must follow ALL traffic laws, while operating the delivery van and other safety precautions
- The ability to walk and carry packages up multiple flights of stairs each day
- Managing up to 250+ delivery stops each day
- Complete all deliveries within a given time frame each day
- Loading and Unloading packages into a Delivery Van
- Using android technology and delivery applications during delivery activities
- Safely lift, carry, and deliver packages up to 50lbs
- Effectively communicate with customers and administrative staff
- Will assist other drivers in delivering packages on some evenings
Economic Self Sufficiency Specialist I
Department of Children and Families
12.2018 - 01.2024
- Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance
- Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter
- Instructing clients in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy
- Determining program eligibility in accordance with current regulations using a computer-based eligibility system
- Researching information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed
- Reporting cases where identity theft or fraud is suspected
- Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations
Photographer
Lifetouch National Photography
08.2017 - 12.2018
- Set up in a new school each day and photograph high quality student portraits
- Provide clear direction and expectations for parents, school personnel and student helpers
- Organize materials, assembling necessary equipment and ensuring that all supplies are available on Picture Day
- Represent employer in professional manner at all times while adhering to all company and school rules and policies
- Safeguarding equipment and money at all times
Customer Service Representative
ACE Cash Express Miami
01.2014 - 04.2017
- Collecting, compiling, and processing documentations required for issuing loans to consumers
- Investigating credit scores and previous loan history of applicants
- Interviewing prospective consumers and explaining them on terms and conditions of loans
- Calculating interest and scheduling monthly payment dates on provided loans
- Reminding consumers about loan payment and collecting monthly installments with late fee fine
- Maintaining records of loan provided, loan applications, and delinquent accounts
- Receiving and paying out cash or other disbursements
- Cashing checks, accepting account deposits and withdrawals
- Accepting loan and credit card payments, issuing money orders and Connections cards
Education
Diploma -
Miami Northwestern Senior High School
Skills
- General software
- Clerical experience
- Research
- Interviewing
- Operating Systems
- Photography
- Case Management
- Customer service
- Delivery Driver Experience
- Cash handling
- Loan processing
- Restaurant experience
- Leadership
- Management
- Experience with children
- Data collection
- Senior care
- HIPAA
- Team management
- Security
Personal Information
Willing To Relocate: Anywhere
Timeline
Delivery Service Partner Driver
Uber Technologies
06.2021 - 02.2024
Economic Self Sufficiency Specialist I
Department of Children and Families
12.2018 - 01.2024
Photographer
Lifetouch National Photography
08.2017 - 12.2018
Partner Driver
Uber Technologies
01.2016 - Current
Customer Service Representative
ACE Cash Express Miami
01.2014 - 04.2017
Diploma -
Miami Northwestern Senior High School
Similar Profiles
Tanay GandhiTanay Gandhi
Strategy & Operations Analyst at Uber TechnologiesStrategy & Operations Analyst at Uber Technologies
MOHAMMED EIDMOHAMMED EID
Account Executive at Uber TechnologiesAccount Executive at Uber Technologies
JONATHAN SANCHEzJONATHAN SANCHEz
Driver at Uber TechnologiesDriver at Uber Technologies
Gjafar KoindaGjafar Koinda
Independent Contractor – Uber Driver at Uber TechnologiesIndependent Contractor – Uber Driver at Uber Technologies
Madelyn HaskettMadelyn Haskett
Host Trainer at Outback SteakhouseHost Trainer at Outback Steakhouse