LaTrena Smith
Port Gibson,MS
Summary
Proven expertise in account administration and customer relationship development, demonstrated at Alcorn State University with exceptional resolution of billing disputes, enhancing client satisfaction significantly. Skilled in Microsoft Office, adept at document management and updating accounts efficiently. Achieved notable improvements in client account accuracy and fostered repeat business through excellent service and relationship-building.
Overview
5
5
years of professional experience
Work History
Student Financial Account Specialist
Alcorn State University
08.2023 - 05.2024
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Cashier
Nick's One Stop
03.2019 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Special Education Teacher Assistant
Jefferson County School District
12.2020 - 07.2023
- Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
- Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
- Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
- Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
- Provided support to help students with special needs learn and grow.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Supported the development of social skills in students by implementing group work activities and facilitating peer interactions.
Education
Bachelor of Science - Psychobiology
Alcorn State University
Lorman, MS05.2017
High School Diploma -
Port Gibson High School
Port Gibson, MS05.2012
Skills
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
Timeline
Student Financial Account Specialist
Alcorn State University
08.2023 - 05.2024
Special Education Teacher Assistant
Jefferson County School District
12.2020 - 07.2023
Cashier
Nick's One Stop
03.2019 - 02.2024
Bachelor of Science - Psychobiology
Alcorn State University
High School Diploma -
Port Gibson High School