LaTresha "ReNee" Echols
Dallas
Summary
Dedicated supervisor known for optimizing workflow efficiency and enhancing team communication. Extensive experience in conflict resolution and staff development, committed to maintaining high service standards in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Supervisor, Patient Services
Quest Diagnostics, Patient Services
Bedford
08.2024 - Current
- Coordinated team schedules and delegated tasks to ensure timely completion of assignments.
- Supervised daily operations to enhance workflow efficiency in a fast-paced environment.
- Implemented quality control measures to uphold service standards during peak periods.
- Monitored inventory levels and communicated needs to sustain stock availability.
Group Lead, Patient Services
Quest Diagnostics
Irving
01.2017 - 08.2024
- Implemented training sessions for new team members on standard procedures.
- Identified training needs for group members and provided instruction.
- Guided newly hired team members in understanding company procedures and safety requirements to ensure compliance.
- Monitored daily operations to ensure compliance with company policies.
- Resolved conflicts within the team to maintain a positive work environment.
- Facilitated conflict resolution among team members to foster a collaborative work environment.
- Ensured organized and sanitary spaces to support compliance with guidelines.
Phlebotomy Service Representative II
Quest Diagnostics
Dallas
06.2005 - 01.2017
- Collected blood samples using established phlebotomy techniques and safety protocols.
- Verified patient identification prior to specimen collection.
- Facilitated patient identification and preparation for blood draws to enhance collection accuracy.
- Performed phlebotomy services in accordance with established protocols and regulations.
- Guided patients through blood collection process and addressed concerns to improve their experience.
- Maintained patient records and ensured data integrity to support efficient processing of specimens.
- Ensured compliance with health regulations and safety standards in all procedures.
- Collaborated with healthcare professionals to streamline service delivery processes.
- Trained new staff on phlebotomy practices and patient interaction techniques.
- Collected, labeled and stored lab samples according to laboratory specifications.
Education
Medical Assisting Certificate - Medical Assisting
Ultrasound Diagnostic School
Dallas, TX12-2003
High School Diploma -
Justin F. Kimball
Dallas, TX05-1996
Skills
- Customer service excellence
- Quality control and assurance
- Process optimization
- Staff training and development
- Team coordination and collaboration
- Data analysis
- Conflict resolution strategies
Timeline
Supervisor, Patient Services
Quest Diagnostics, Patient Services
08.2024 - Current
Group Lead, Patient Services
Quest Diagnostics
01.2017 - 08.2024
Phlebotomy Service Representative II
Quest Diagnostics
06.2005 - 01.2017
Medical Assisting Certificate - Medical Assisting
Ultrasound Diagnostic School
High School Diploma -
Justin F. Kimball