Latrica Jowers
Slaton,TX
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, flexible work schedule and a high Work ethic. I will look forward to working with Prosperty again.
Overview
35
35
years of professional experience
Work History
Office Manager
Madewell/Destiny Homes
Lubbock, TX
05.2012 - 01.2015
- Assisted individuals in designing a new home
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client issues.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained filing system for records, correspondence and other documents.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Trust Fund Administrator
Lubbock State Supported Living Center
Lubbock, TX
01.2009 - 05.2012
- Reviewed financial statements to ensure accuracy with coordinating reports
- Process requests from clients requesting funds from Trust Fund Accounts.
- Entering data into individual financial accounts to ensure accuracy of funds
- Communicating with staff and clients in courteous, professional manner
- Process inquiries regarding balances of Trust Fund accounts.
- Coordinating with cashier to ensure accuracies of reports for Trust Fund spending.
Physician Finder Clerk
Covinent Physican Finder
, TX
01.2007 - 01.2009
- Referred patients to medical specialists or other practitioners for more specialized physician appointments.
- Enter and Ensure Data entry is correct with coordinating reports.
- Coordining phone conversations between Clients, physicians and insurance companies.
- Review Insurance referrals for individual clients and schedule with coordinating Physicians
- Maintain a level of professionalism with clients and physican offices on a daily basis.
Courtroom Supervisor
Texas Department Of Criminal Justice, Montford Uni
Lubbock, TX
01.2001 - 01.2007
- Assigning clients Jobs and resident locations according to coordinating skills and crime levels.
- Coordinate with staff and spreadsheets to ensure correct count of individuals at all times.
- Perform clerical duties to ensure accuracy of polices and procedures.
- Maintain a high level of professionalism between staff and individuals on unit.
- Supervise office staff
- Hire, evaluate and terminate employees.
- Coordinate time schedules and complete time keeping records.
- Develop and preform training for staff members.
- Maintain accuracy and very detail oriented policies and procedures on a daily basis.
Mailroom Clerk
Texas Department Of Criminal Justice, Allred Unit
Wichita Falls, TX
01.1999 - 01.2001
- Monitored incomming mail to coordinate with policies and procedures.
- Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.
- Adhered strictly to organizational policies concerning privacy and confidentiality when handling sensitive documents or materials.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Operated security screening equipment to identify suspicious mail and potential security threats.
- Verified addresses and sorted mail according to delivery routes.
- Coordinated bulk mailing projects within specified deadlines.
- Sorted and distributed incoming mail for efficient office operations.
Office Manager
Dr Darrell Franks
Wichita Falls, TX
01.1998 - 01.1999
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Scheduled appoints while coordinating with the doctors schedule.
- Maintained a professional relationship with clients and Physicians.
- Performed data entry with detailed accuracy.
Office Manager
Dr Miles Sadler
Lubbock, TX
01.1995 - 05.1998
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Owner/Director
Cottage Grove Child Development Center
Brownfield, TX
01.1990 - 01.1995
- Supervised performance of workers with goals of improving productivity, efficiency and cost saving efforts.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and creation of operational procedures and workflow planning.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Hired and trained new department managers to increase team oversight and productivity.
- Maintained relationships with existing clients by providing superior customer service.
- Conducted performance reviews for employees on a regular basis.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Ensured compliance with applicable laws and regulations related to business operations.
- Monitored performance of personnel against goals set forth by the company.
- Oversaw budgeting and financial management.
- Developed policies and procedures for the organization.
- Managed daily operations of business, including hiring and training staff.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Structured HR consulting services to support clients during organizational developments and changes.
- Delegated work to staff, setting priorities and goals.
- Drove customer satisfaction by addressing concerns or feedback promptly.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Set departmental objectives aligned with company vision and mission.
- Ensured compliance with industry regulations and standards.
- Cultivated a positive work environment promoting teamwork.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted performance evaluations and provided feedback for growth.
- Developed and implemented operational policies and procedures.
- Oversaw daily operations, optimizing efficiency and productivity.
- Fostered positive relationships with clients and vendors.
- Cultivated and maintained relationships to promote positive work culture.
Income Tax Clerk
Jowers Income Tax.
Brownfield, TX
01.1985 - 01.1990
- Operated cash register to process cash, check, and credit transactions.
- Answered phones in a courteous manner while providing excellent customer service.
- Utilized computer software programs to create reports, labels, forms.
- Performed data entry tasks to update customer records.
- Verified accuracy of all paperwork prior to submission for accuracy.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Ensured compliance with company policies and procedures.
Drive in Teller, Commercial Teller & Commercia Loa
Brownfield State Bank/Prosperty Bank
Brownfield, TX
01.1980 - 01.1985
- Maintained confidentiality of bank records and client information.
- Counted drawers and reconciled remaining cash to accost for deposits and discrepancy's.
- Provided exceptional customer service while accurately processing transitions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking transactions.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Maintained accurate records of all transactions for compliance purposes.
- Conducted routine audits for compliance with regulations.
- Offered every customer exceptional service levels by remaining friendly and professional during every visit.
- Verified amounts and integrity of every check or funds transfer.
- Identified transaction errors when debits and credits did not balance.
- Processed customer transactions accurately and efficiently.
- Performed end-of-day settlement tasks consistently on time.
- Handled large-volume cash deposits and withdrawals.
Education
Associates Degree in Rehabilitation Psycolody -
South Plains College
Levelland, TX05-2005
High School Diploma -
Brownfield High School
Brownfield, TX05-1982
Some College (No Degree) -
Wayland Baptist University
Brownfield, TXSkills
- Data Entry
- Exemplary Customer Service
- Policy Implementation
- Organizational Skills
- Cash Handling
- Deposits and Withdrawls
- Confidentiality
- Balancing and Distributing cash
- Accounting Skills
Timeline
Office Manager
Madewell/Destiny Homes
05.2012 - 01.2015
Trust Fund Administrator
Lubbock State Supported Living Center
01.2009 - 05.2012
Physician Finder Clerk
Covinent Physican Finder
01.2007 - 01.2009
Courtroom Supervisor
Texas Department Of Criminal Justice, Montford Uni
01.2001 - 01.2007
Mailroom Clerk
Texas Department Of Criminal Justice, Allred Unit
01.1999 - 01.2001
Office Manager
Dr Darrell Franks
01.1998 - 01.1999
Office Manager
Dr Miles Sadler
01.1995 - 05.1998
Owner/Director
Cottage Grove Child Development Center
01.1990 - 01.1995
Income Tax Clerk
Jowers Income Tax.
01.1985 - 01.1990
Drive in Teller, Commercial Teller & Commercia Loa
Brownfield State Bank/Prosperty Bank
01.1980 - 01.1985
Associates Degree in Rehabilitation Psycolody -
South Plains College
High School Diploma -
Brownfield High School
Some College (No Degree) -
Wayland Baptist University