LaTrice Brown
Magnolia,TX
Summary
Seasoned Operations Manager and talented leader with five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
3
3
years of professional experience
Work History
Operations Manager
Manage Chicago
09.2021 - 08.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
Benefit Authorizer
Social Security Administration, SSA
08.2020 - 08.2021
- Demonstrated to use electronic tools and systems available to organize and process daily work.
- Configured coordination of benefits information and eligibility on every referral and documented pertinent data.
- Presented warm, friendly and empathetic presence in person and by phone using active listening techniques.
Education
MBA - Business Administration And Management
American InterContinental University
Schaumburg, IL09.2020
Skills
- Labor Relations
- Business Planning
- Performance Monitoring
- Performance Reporting
- Customer Service
- Management
- Team Leadership
- Problem-Solving
- Microsoft Office
- Interpersonal Skills
- Attention to Detail
- Problem Solving
- Time Management
- Regulatory Compliance
- Multitasking
Timeline
Operations Manager
Manage Chicago
09.2021 - 08.2023
Benefit Authorizer
Social Security Administration, SSA
08.2020 - 08.2021
MBA - Business Administration And Management
American InterContinental University
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