La'Trice Charleston
Pleasant Prairie
Summary
Highly-confident and focused individual with extensive experience in customer service, loan processing and relationship management. Strong problem-solving, communication, organization, and computer skills. Proven ability to work independently or as part of a team.
Overview
19
19
years of professional experience
Work History
Customer Service Associate
Home Depot
10.2023 - Current
- Greet customers and offer assistance
- Assist customers with general merchandise concerns
- Provided high quality phone management skills, including the ability to review and resolve customer complaints
- Cash handling; limited to but not excluding balancing cash drawers and verifying product values
- Process returns, refunds, and exchanges according to store policy
- Process sales transactions using a point-of-sale system, including cash and credit card payments
Loan Processing Rep 3
Enova Financial
02.2014 - Current
- Ensure accuracy of customer information, verifying data collected during the application process and updating records as needed
- Answer all inbound customer inquiries, faxes and emails
- Communicate clearly, and empathetically explaining complex loan and line of credit terms, conditions, and requirements to customers
- Ensure adherence to internal policies, lending guidelines, and relevant state regulations
- Assist customers with general account administration with detailed accuracy.
- Issue loans and lines of credit according to company and state guidelines.
- Provide training and mentoring to new hires, sharing best practices and fostering a supportive work environment
- Demonstrate excellent multitasking abilities by managing multiple task while ensuring timely completion
SR Customre Service Representative
Enova Financial
04.2006 - 02.2014
- Answered a high volume of inbound calls of up to 100 calls or more per day and respond to email inquiries
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Educate customers on products and services
- Assist potential customers in completing loan applications
- Review customer accounts, and make changes if necessary
- Record details of customer contact and actions taken
Education
High School Diploma -
Waukegan High School
Waukegan, ILSkills
- Problem Solving
- Adaptable
- Ability to Multitask
- Excellent Time Management
- Team Player
- Organizational Skills
Timeline
Customer Service Associate
Home Depot
10.2023 - Current
Loan Processing Rep 3
Enova Financial
02.2014 - Current
SR Customre Service Representative
Enova Financial
04.2006 - 02.2014
High School Diploma -
Waukegan High School
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