Latrice Chatman
Macomb,MI
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Burger King
09.2017 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Manage inventory levels to minimize stockouts while reducing overhead costs.
- Maintain a clean, safe, and organized store environment to enhance the customer experience.
- Oversee daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assist in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Customer Service Representative
Comerica
04.2011 - 02.2016
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Cashier Supervisor
Hollywood Market
05.2007 - 02.2016
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Quickly and accurately counted drawers at start and end of each shift.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
Education
High School Diploma -
Avondale High School
Auburn Hills, MI05-2005
Skills
- Customer Engagement
- Accurate Currency Processing
- Team Management
- Analytical Decision-Making
- Analytical Problem-Solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Employee scheduling
- Operations management
Timeline
Assistant Manager
Burger King
09.2017 - Current
Customer Service Representative
Comerica
04.2011 - 02.2016
Cashier Supervisor
Hollywood Market
05.2007 - 02.2016
High School Diploma -
Avondale High School