Summary
Overview
Work History
Education
Skills
Certification
Organizing Company parties , Birthdays etc...
Additional Information
Timeline
Generic

Latrice Craig

Minneapolis,MN

Summary

A motivated professional seeking a competitive position with over 10 years experience successfully providing good customer service. Looking to join a company that understands, that good customer service is the key to the company operational Image. Seeking a challenging position in an office environment where While growing personally, professionally, and effectively use all ability to utilize a variety of office skills. Adequately computer literate, ability to work independently and as a collaborative co-worker, use independent judgement, clear speech, read legible and illegible hand writing, and the ability to defuse most situations. Has expertise in working with diverse population, vulnerable adults and children, Authorized to work in the US for any employer Persevering candidate proficient in use of numerous software applications with strong understanding of data analysis. Identifies and capitalizes on opportunities to enhance business operations. Excellent public speaker effectively communicates ideas to diverse audiences. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Driven agent with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships. Driven Agent with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships. Knowledgeable Agent with strong background managing wide range of business operations. Adept at developing and implementing new strategies with strong understanding of industry landscape. Motivated self-starter quickly adapts to changing environments and manages multiple tasks simultaneously. Driven Agent with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships.

Overview

18
18
years of professional experience
1
1
Certification

Work History

L1 Agent

DailyPay
08.2021 - Current
  • Presented feedback to management on customer service trends and improvement areas.
  • Adopted customer feedback in process and system improvement initiatives.
  • Implemented and developed marketing plans to promote clients and increase visibility.
  • Handled over 100 and promptly resolved customer complaints to maintain professional relationships.
  • De-escalated and resolved over 100 customer complaints with punctual, polite and professional service.
  • Established strong customer relationships, building recommendations and loyalty.
  • Verified and improved quality standards by analyzing customer service metrics.
  • Obtained over 100 client information by answering telephone calls.
  • Promoted friendly collaboration between talent and production teams for efficient project completion.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Informed clients of policies and procedures.
  • Managed time efficiently in order to complete all tasks within deadlines
  • Applied effective time management techniques to meet tight deadlines
  • Developed strong organizational and communication skills through coursework and volunteer activities
  • Worked effectively in fast-paced environments

Operator

Metropolitan Council for the State Of Minnesota
08.2015 - 10.2020
  • Assisting needs of over 150 adults and disable children
  • Obtain over 500 signatures, quotes and collection of payments for employee ride share
  • Generated over 300 bus schedule as needed
  • Dispatch (arrange schedules for varies assignments
  • Transportation.

PCA Personal Care Assistant

Family Care, Inc
06.2015 - 08.2017
  • Assisted with over 100 (Adult/children daily living needs)
  • Charting
  • Filing
  • Vital signs
  • Transporting over 200 vulnerable adults and children to and from medical appointments
  • Assisting over 100 people with medications.

School Bus Driver

Joliet Township
09.2005 - 06.2015
  • Assist with over 150 court appointed young adults
  • Dispatch
  • Over 500 days of Transportation for young adults and children to and from school.

Will County Sheriffs Department
05.2006 - 06.2007
  • Supervise and monitoring computer screen (Inmates status)
  • Established 911 Intake Rep procedures
  • Dispatched over 50 officers to 911 locations
  • Performed Booking and releasing inmates
  • Traffic patrol.

Education

Associate's degree - Criminal Justice

Joliet Junior College
Joliet, IL
06.2021

Skills

  • Medical Records
  • Typing
  • Able to read Illegible and legible hand writing
  • Excel
  • Computer Literacy
  • Phone Etiquette
  • Medical Terminology
  • Office Administration
  • Microsoft Word
  • Customer service
  • Microsoft Office
  • Critical Thinking
  • Customer Support
  • Conflict Resolution Techniques
  • Effective Customer Communication
  • Active Listening

Certification

CPR Certification First Aid Certification

Organizing Company parties , Birthdays etc...

Loves to plan company parties such as Christmas, New Year's, Co-worker's birthday, Etc....

I like and have the ability to organize events which includes, getting the venue, pricing, arange decorations, making necessary calls to various business's, comparing and contrasting, organize activities for event, arrange what ever service is needed for event such as Entertainment,Limousine, Waiter's, Cleanings service, etc... I also love planning Vacation's as well.

Additional Information

I am a Team player with effective communications , and collaboration.

Timeline

L1 Agent

DailyPay
08.2021 - Current

Operator

Metropolitan Council for the State Of Minnesota
08.2015 - 10.2020

PCA Personal Care Assistant

Family Care, Inc
06.2015 - 08.2017

Will County Sheriffs Department
05.2006 - 06.2007

School Bus Driver

Joliet Township
09.2005 - 06.2015

Associate's degree - Criminal Justice

Joliet Junior College
Latrice Craig