Latrice Hickman
Rex,GA
Summary
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality and maintain and safeguard patient privacy.
Overview
13
13
years of professional experience
Work History
Lead Clerk/ Wave Planner
Kuehne + Nagel
Locust Grove, GA
10.2022 - Current
- Provided support to management with daily operations of the office
- Supervised a team of clerks in performing clerical duties
- Organized and maintained filing systems for documents, records, and correspondence
- Developed efficient procedures to streamline administrative tasks
- Reviewed and processed incoming invoices for payment
- Managed daily wave planning tasks, ensuring timely completion and adherence to established guidelines.
- Reduced order processing time with effective resource allocation and scheduling.
- Enhanced inventory accuracy by closely monitoring stock levels and adjusting wave plans accordingly.
- Streamlined communication between departments, ensuring smooth coordination of warehouse activities.
- Evaluated employee performance, providing feedback for continuous improvement and development.
- Optimized warehouse efficiency by developing and implementing strategic wave plans.
- Implemented best practices for warehousing operations, resulting in improved productivity and workflow.
Front Office Medical Assistant
Atlanta Medical Center
Atlanta, GA
07.2020 - 09.2022
- Greeted and checked in patients, collected necessary paperwork, and updated patient information
- Verified insurance coverage and obtained authorizations for services
- Answered phone calls, responded to inquiries, scheduled appointments, and managed calendars
Lead Assembly Worker / Machine Operator
XPO Logistics
Fairburn, GA
03.2017 - 05.2020
- Interfaced with customers via inbound and outbound phone calls
- Processed shipments, verified inventory, and unloaded trucks
- Trained new hires, met production quotas, and entered data into Excel spreadsheet
Homemaker
Jonesboro, GA
05.2016 - 03.2017
- Ensured household duties were completed and managed household budget
- Coordinated medical care, meals, and social activities
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely
- Provided encouragement, support, and access to activities that enabled the development of skills
Cook / Customer Service
HMS Host Atlanta Airport
Atlanta, GA
04.2012 - 03.2016
- Greeted patrons, trained new hires, and answered questions from customers
- Cooked and prepared batches of food, served meals, and processed transactions
- Upsold promotional items, met quotas, and maintained inventory levels
Education
Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
06.2022
High School Diploma -
Lee Cental High
05.2007
Skills
- Claim Form Billing Cycle
- Claims Appeal Process
- Research
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Waving and creating plan
- Production scheduling
- Warehouse operations
- Microsoft office
- Capacity planning
- Demand planning
- Teamwork
- Customer service
- Critical thinking
- Excellent communication
Timeline
Lead Clerk/ Wave Planner
Kuehne + Nagel
10.2022 - Current
Front Office Medical Assistant
Atlanta Medical Center
07.2020 - 09.2022
Lead Assembly Worker / Machine Operator
XPO Logistics
03.2017 - 05.2020
Homemaker
05.2016 - 03.2017
Cook / Customer Service
HMS Host Atlanta Airport
04.2012 - 03.2016
Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Lee Cental High