Latrice Hickman
Rex,GA
Summary
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality and maintain and safeguard patient privacy.
Overview
13
13
years of professional experience
Work History
Lead Clerk
Kuehne + Nagel
Locust Grove, GA
10.2022 - Current
- Provided support to management with daily operations of the office.
- Supervised a team of clerks in performing clerical duties.
- Organized and maintained filing systems for documents, records, and correspondence.
- Developed efficient procedures to streamline administrative tasks.
- Reviewed and processed incoming invoices for payment.
Front Office Medical Assistant
Atlanta Medical Center
Atlanta , GA
07.2022 - 10.2022
- Greeted and checked in patients, collected necessary paperwork, and updated patient information.
- Verified insurance coverage and obtained authorizations for services.
- Answered phone calls, responded to inquiries, scheduled appointments, and managed calendars.
Full Time Student
Ultimate Medical Academy
Jonesboro, GA
01.2021 - 06.2022
- Remained self-directed, motivated, and accountable for personal actions
- Came prepared for class and completed assignments on time
- Navigated new technology, utilized available resources, and set realistic expectations
Lead Assembly Worker / Machine Operator
XPO Logistics
Fairburn, GA
03.2017 - 06.2020
- Interfaced with customers via inbound and outbound phone calls
- Processed shipments, verified inventory, and unloaded trucks
- Trained new hires, met production quotas, and entered data into Excel spreadsheet
Homemaker
Stay at Home Parent
Jonesboro, GA
05.2016 - 03.2017
- Ensured household duties were completed and managed household budget
- Coordinated medical care, meals, and social activities
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely
- Provided encouragement, support, and access to activities that enabled the development of skills
Cook / Customer Service
HMS Host Atlanta Airport
Atlanta, GA
04.2012 - 05.2016
- Greeted patrons, trained new hires, and answered questions from customers
- Cooked and prepared batches of food, served meals, and processed transactions
- Upsold promotional items, met quotas, and maintained inventory levels
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
06-2022
High School Diploma -
Lee Cental High
05-2007
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Skills
- Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
- Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information
- HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process
- Medical Billing Knowledge Third Party Billing Medicare Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
- Organizational Leadership
- Paperwork Processing
- Quality Control
- Research
Volunteer Experience
Help a Child America, Rex, GA, Volunteer experience includes 2 months at
Accomplishments
- Academic Honors Recognition / Honor Roll.
- Pay close attention to detail to ensure accuracy and maintain compliant documentation.
- Able to work in a deadline-driven environment and meet company guidelines for productivity and quality.
- Function independently with minimal direction and guidance.
- Microsoft Office Applications: MS Excel | MS Word | MS PowerPoint.
- Communication Platforms: Zoom | Google Meet.
Timeline
Lead Clerk
Kuehne + Nagel
10.2022 - Current
Front Office Medical Assistant
Atlanta Medical Center
07.2022 - 10.2022
Full Time Student
Ultimate Medical Academy
01.2021 - 06.2022
Lead Assembly Worker / Machine Operator
XPO Logistics
03.2017 - 06.2020
Homemaker
Stay at Home Parent
05.2016 - 03.2017
Cook / Customer Service
HMS Host Atlanta Airport
04.2012 - 05.2016
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Lee Cental High
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
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