Latrice Howard
Memphis,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
EVS Housekeeper
Baptist Memorial Hospital
07.2022 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
Security Guard
Guardsmark/Universal Protection Service
05.2012 - 09.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Guard
G4S Security Services
03.2010 - 01.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Warehouse Associate
Versant Staffing(William Sonoma)
08.2009 - 01.2010
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
Processor/DCMS Screen
Kelly Service(Nike, FEDEX Global/Ups Novartis
04.2004 - 08.2008
- Collaborated with quality assurance team to comply with regulatory requirements.
- Produced on-time communications in support of new product submissions for regulatory agencies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
Warehouse Associate
Ingram Entertainment
05.2004 - 05.2006
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Mitchell High School
Memphis, TN05.1998
Skills
- Infection Control
- Reliability
- Patrolling
- Order Picking
- Labeling and Boxing
- Data Entry
- Scheduling
- Paperwork Processing
Timeline
EVS Housekeeper
Baptist Memorial Hospital
07.2022 - Current
Security Guard
Guardsmark/Universal Protection Service
05.2012 - 09.2021
Security Guard
G4S Security Services
03.2010 - 01.2012
Warehouse Associate
Versant Staffing(William Sonoma)
08.2009 - 01.2010
Warehouse Associate
Ingram Entertainment
05.2004 - 05.2006
Processor/DCMS Screen
Kelly Service(Nike, FEDEX Global/Ups Novartis
04.2004 - 08.2008
High School Diploma -
Mitchell High School
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