Summary
Overview
Work History
Education
Skills
Timeline
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LATRICE JINADU

Summary

Dedicated and resourceful professional with 3 years of experience in customer service and call center environments. Proven track record of meeting and exceeding customer expectations through effective problem-solving and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Customer Service Agent

Walmart.com
Fort Worth, TX
04.2023 - 06.2023
  • Managed high-volume of inbound and outbound customer calls.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Investigated and solved routine and complex customer issues to earn repeat business.

Delivery Driver

Amazon
Springfield, VA
08.2020 - 04.2022
  • Followed scanning, tracking, and documentation procedures to reduce errors
  • Handled and loaded packages safely to minimize damage
  • Answered delivery, payment, and stock questions to enhance customer experience
  • Adhered to delivery instructions to properly collect and deliver products
  • Performed general housekeeping duties to keep the delivery vehicle clean and well-maintained
  • Provided the highest level of customer service to achieve a positive delivery satisfaction rating
  • Coordinated suitable routes to meet schedule demands.

Certified Nursing Assistant

Elite Homecare Solutions
, Maryland
09.2019 - 02.2020
  • Monitored patient conditions and reported problems to nursing staff
  • Transferred patients between beds, wheelchairs, and other locations
  • Offered support, companionship, and stimulation with conversation and recreation
  • Kept rooms clean and ready to meet individual needs
  • Assisted with activities of daily living to improve patient quality of life
  • Resolved patient issues by quickly responding to calls and emergency issues.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
05.2022

Certified Nursing Assistant -

Allied Health Institute
Washington, DC
10.2018

Skills

  • Strong verbal and written communication skills
  • Excellent telephone etiquette and phone handling skills
  • Proficient in customer relationship management (CRM) software
  • Multitasking and organizational skills
  • Strong attention to detail

Timeline

Customer Service Agent

Walmart.com
04.2023 - 06.2023

Delivery Driver

Amazon
08.2020 - 04.2022

Certified Nursing Assistant

Elite Homecare Solutions
09.2019 - 02.2020

High School Diploma -

Penn Foster Career School

Certified Nursing Assistant -

Allied Health Institute

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LATRICE JINADU